It service manager Work, Jobs in Lea Town, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
9d
AIR ERP Support Analyst
BAE Systems —Warton
- From £51,772 a year
7d
Infrastructure & Cyber Security Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Free parking
- Annual leave
Quick apply
IT Systems Engineer (Infrastructure & Security)
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Quick apply
Junior Project Manager
MCS Group —Burscough
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
14d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Risk and Control Manager
EG Group —Horwich
- Up to £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Free parking
- Annual leave
Technical Operations Manager (Infrastructure)
Warburtons —Bolton
- Full-time
- Bakery
- IT
- Leadership
- Annual leave
- Employee discount
HR Systems and Process Analyst
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Leigh
- £25,186 - £25,761 a year
- Full-time
- IT
- Sick pay
5d
Software Developer
Ascentis —Lancaster
- £36,849 a year
- Full-time
- Hybrid work
- English
- APIs
- IT
- Free parking
- Annual leave
Microsoft Dynamics 365 Functional Consultant
Oblige IT —Bolton
- Management
- ERP systems
- Maintenance
Business Intelligence (BI) Manager
Centre for Ecology & Hydrology —Lancaster
- £50,447 - £53,535 a year
- Full-time
- Hybrid work
- Azure
- Maintenance
- Annual leave
- Employee assistance programme
12d
IT Infrastructure Engineer
Alexander Dennis —Skelmersdale
- Full-time
- Hybrid work
- Azure
- SQL
- Continuous improvement
Quick apply
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Performance and Optimisation Analyst
Vital Energi —Blackburn
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply

I want to receive the latest job alerts for it service manager in lea town, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service manager jobs in lea town, lan

Senior Helpdesk Analyst

AIR ERP Support Analyst

Infrastructure & Cyber Security Engineer

IT Systems Engineer (Infrastructure & Security)

Junior Project Manager

IT Infrastructure Engineer

IT Risk and Control Manager

Technical Operations Manager (Infrastructure)

HR Systems and Process Analyst

Service Desk Manager

1st Line IT Service Desk Engineer

Senior IT Engineer

MIS Support and Training Analyst

Jigsaw Homes Group Limited

Software Developer

Microsoft Dynamics 365 Functional Consultant

Business Intelligence (BI) Manager

IT Infrastructure Engineer

IT Technician

Performance and Optimisation Analyst

I want to receive the latest job alerts for it service manager in lea town, lan

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected