Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Our premium automotive client, Jaguar Land Rover (JLR), is on a mission to become the proud creator of the world's most desirable modern luxury brands for the most discerning clients through delivering exceptional client experiences and support, and we need great people to help make that vision a reality.
The EU Data Compliance Administrator is responsible for providing operational and administrative support to the EU Data Compliance Team.
The role supports the delivery of Jaguar Land Rover’s EU Data Act (EUDA) services by processing customer requests, maintaining records, supporting customer communications and ensuring operational activities are completed accurately and efficiently.
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Working closely with EUDA Case Managers, Team Leaders and wider business stakeholders, the EU Data Compliance Advisor plays an important role in ensuring customer and business requests are processed in accordance with operational procedures, regulatory requirements and service level commitments.
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The role requires strong attention to detail, excellent organisational skills and a commitment to delivering high-quality customer and operational support.
Key Responsibilities:
Customer & Business Support
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Support customer onboarding and case administration activities.
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Assist with customer and business enquiries relating to EUDA services.
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Manage shared mailboxes and customer communications.
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Request and process supporting documentation from customers where required.
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Ensure customer communications are accurate, timely and professional.
Operational Administration
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Process customer requests and update operational systems and records.
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Maintain operational databases, trackers and case management tools.
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Support the administration of business onboarding and verification activities.
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Ensure all customer and operational records are complete and accurate.
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Monitor operational queues and escalate issues where appropriate.
VIN & Data Access Administration
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Support VIN ownership verification activities.
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Maintain records relating to VIN approvals, rejections and amendments.
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Assist with data access request administration and tracking.
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Support business and third-party onboarding activities.
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Maintain audit trails and supporting evidence.
Compliance & Governance Support
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Assist in maintaining records of customer requests, approvals and operational activities.
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Support audit preparation activities and evidence gathering.
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Ensure adherence to operational procedures and controls.
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Identify administrative errors, process gaps or risks and escalate where required.
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Support the maintenance of operational documentation and procedures.
Reporting & Continuous Improvement
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Assist with production of operational reports and management information.
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Support service performance monitoring activities.
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Identify opportunities for process improvements and efficiency gains.
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Support implementation of new processes, tools and operational changes.
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Participate in training and knowledge-sharing activities.
Qualifications
What are we looking for:
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A strong customer focus and a passion for delivering excellent customer service.
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Experience in an administrative, operational support or customer service environment.
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Strong attention to detail and accuracy when processing customer information and records.
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Excellent organisational and time management skills, with the ability to manage multiple tasks simultaneously.
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Strong written and verbal communication skills.
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Ability to follow defined processes, procedures and operational controls.
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A proactive and positive approach to problem-solving.
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Comfortable working in a fast-paced and changing environment.
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Good Microsoft Office skills, including Outlook, Excel, Word and Teams.
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A collaborative team player who builds positive working relationships with colleagues and stakeholders.
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Experience within customer operations, administration, case management, compliance or regulated environments would be advantageous.
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Automotive, fleet, customer service or compliance experience is desirable but not essential.
Additional Information
Location: Whitley, Coventry
Working Model: Hybrid (2 days working from home)
Salary: £28,000 - £31,000 per annum
Hours: 40 hours per week, Monday to Friday
Working Hours (rotational):
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Week 1: 08:00 - 16:30
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Week 2: 09:00 - 17:30
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
