Experience manager Work, Jobs in Leamington Spa, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d
Strategic Growth & Partnerships Manager
Nulogic Training Ltd —Leamington Spa
- £40,000 - £70,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
22h
Channel Sales Manager - North UK - M/F
Hirsch UK —Coventry
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
11d
Starbucks Supervisor
Starbucks Coffee Company —Leamington Spa
- £13.64 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
Deputy Manager
Flying Tiger Copenhagen —Leamington Spa
- Leadership
- Communication skills
- Time management
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
13d
Estate Agent
The Property Experts —Leamington Spa
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Store Manager
NEXT —Leamington Spa
- From £40,047 a year
- Weekend availability
- Employee discount
14d
Regional Estate Manager
OurCoop —Warwick
- Up to £50,000 a year
- Full-time
- Management
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Bar/Restaurant Supervisor,manager
Greens Kenilworth —Kenilworth
- £25,597.42 - £35,000.00 a year
- Part-time
- Hospitality
- Bar
- Culinary experience
- Employee discount
Quick apply
6d
Sports Card Specialist
Ace Grading —Banbury
- £34,500 - £37,500 a year
- Full-time
- In-person
Quick apply
Dental Practice Manager
Avenue Dental —Leamington Spa
- £20 - £23 an hour
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
Team Leader
TK Maxx —Leamington Spa
- Full-time
- Employee discount
Part Time Home Support Administrator (30 Hours)
Greensleeves Care —Leamington Spa
- Up to £23,540.04 a year
- Part-time
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Unit Manager, Deputy Unit Manager, Senior Leaders
Early Years Studios —Leamington Spa
- £25,692.79 - £36,000.00 a year
- Full-time
- In-person
- Care plans
- Leadership
- Paid training
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
3d
Parts Manager
Listers —Leamington Spa
- Up to £35,000 a year
- Full-time
- Customer service
- Free parking
- Health & wellbeing programme
11d
Service Colleague
ASDA —Leamington Spa
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d

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experience manager jobs near leamington spa, war

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in leamington spa, war

Customer Experience Manager

Strategic Growth & Partnerships Manager

Channel Sales Manager - North UK - M/F

Operations Planning & Delivery Manager

Admin Manager

Starbucks Supervisor

Deputy Manager

Client Success and Bookings Manager

Estate Agent

Store Manager

Regional Estate Manager

Bar/Restaurant Supervisor,manager

Sports Card Specialist

Dental Practice Manager

Team Leader

Part Time Home Support Administrator (30 Hours)

Unit Manager, Deputy Unit Manager, Senior Leaders

Customer Experience Manager

Parts Manager

Service Colleague

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