Innovation Coordinator
Contract: Government
Location: Birmingham, B37 7YN
Hours of work: 40
Contract Type: Permanent
We are seeking an Innovation Coordinator to support the coordination and delivery of innovation activity and initiatives across the account.
Reporting to and led by the Analytics & Continuous Improvement Manager, you will play a key role in driving innovation projects, supporting the implementation of new technologies, systems, and ways of working, and ensuring initiatives deliver measurable business benefits.
Job Description
We are looking for an organised and analytical individual to manage and develop the ServicePoint Hub (SPH) system, working closely with the ISS Account and Operations Performance function to support its ongoing development.
The successful candidate will collaborate with stakeholders across the account to identify opportunities for innovation, coordinate improvement initiatives, and support the implementation of innovative practices.
Key Responsibilities
- Coordinate innovation projects, supporting the planning, execution, and evaluation of initiatives across the account.
- Manage and develop the ServicePoint Hub (SPH) system, ensuring it continues to meet operational requirements.
- Work closely with the ISS Account and Operations Performance function to support the ongoing enhancement of SPH.
- Research emerging technologies, industry developments, and market trends to identify innovation opportunities.
- Support the implementation of new technologies, systems, and ways of working that improve operational performance.
- Collaborate with cross-functional teams and stakeholders to ensure alignment on innovation objectives.
- Develop and maintain project plans, timelines, and reporting to support successful project delivery.
- Monitor and evaluate innovation initiatives, ensuring they deliver measurable business benefits and contribute to continuous improvement.
Professional and Personal Competencies/Qualifications
- Experience coordinating projects or innovation initiatives within a business environment.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent analytical and problem-solving capabilities.
- Proficiency in reporting and project management tools, including Power BI, Excel, and Monday.com.
- Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
- Interest in emerging technologies, innovation, and continuous improvement.
- Ability to undertake research and assess the viability of new ideas and technologies.
- Collaborative approach with the ability to work effectively across multiple teams and functions.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
