Full-Time | Private Dental Practice
We are looking for a confident, commercially aware, and personable Front of House / Dental Receptionist to join our modern private dental practice.
This is an important role within the practice. You will often be the first point of contact for our patients, playing a key part in creating a positive first impression and shaping their overall experience with the clinic. We are looking for someone who genuinely enjoys working with people, takes pride in providing excellent service, and can maintain a calm and professional manner in a busy environment.
This role goes beyond traditional reception duties. Alongside managing the front desk, you will help guide patients through their treatment journey — from their first enquiry through to booking consultations and supporting them throughout their care. The position suits someone who is proactive, organised, and confident communicating clearly with patients.
Working closely with dentists, nurses, and the wider team, you will help ensure the smooth day-to-day running of the practice while maintaining a welcoming, professional, and efficient front-of-house environment.
Working Hours
This is a full-time position (approximately 40 hours per week).
Typical working schedule:
- Monday – Friday, and two Saturday mornings a month.
- Occasional evening may be required depending on clinic needs.
Key Responsibilities
- Welcoming patients and creating a warm, professional first impression
- Managing a busy appointment diary and scheduling consultations efficiently
- Responding to patient enquiries via phone, email, and in person
- Converting new patient enquiries into consultation bookings
- Communicating treatment information and fees clearly and professionally
- Taking deposits and managing patient payments where required
- Maintaining accurate patient records, medical histories, and documentation
- Liaising with clinicians and nurses to coordinate daily clinic operations
- Monitoring practice emails and ensuring enquiries are responded to promptly
- Supporting recall systems and helping keep the diary fully optimised
- Processing daily payments and maintaining financial records
- Ensuring the reception area remains organised, professional, and welcoming
What We’re Looking For
We are looking for someone who is friendly, organised, and confident communicating with patients, with strong customer service and administrative skills.
The ideal candidate will be proactive, reliable, and able to manage multiple tasks while maintaining a calm and professional approach.
Requirements:
- Previous dental or healthcare reception experience preferred
- Excellent communication and interpersonal skills
- Strong organisational and IT skills
- Confident working in a busy private practice environment
- Experience with dental software such as Dentally is advantageous
- A positive attitude and strong attention to detail
What We Offer
- Full-time permanent position
- Supportive and professional team environment
- Opportunity to work within a modern private dental practice
- Training and development opportunities for the right candidate
- Performance-based bonus scheme linked to patient bookings and practice performance
How to Apply
If you feel this role would suit you, please send your CV along with a short paragraph explaining why you feel you would be a good fit for this role and what interests you about working in a private dental practice.
Applications that include this short introduction will be prioritised.
Job Types: Full-time, Permanent
Pay: £14.00-£17.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Store discount
Application question(s):
- Do have any experience in dentistry
- Do you have any experience in sales
Work Location: In person
