Package Description
- Competitive salaries
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Excellent training & development opportunities
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Paid Holidays
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Workplace pension scheme
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Staff Discount
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Travel Loans and more…
Overview of the role
The role of the Shift Operations Manager is to lead and manage warehouse operations during the assigned shift, ensuring the safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift.
The SOM has 8 direct reports and will work daytime hours, 9-5pm Monday - Friday. However, some shift work outside of these hours will be required to cover for holidays etc & to gain a deeper understanding of other teams.
Main Responsibilities
Primary Accountabilities
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Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
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Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
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Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
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Manage, coach, and performance-manage team members, including absence, conduct, and capability
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Monitor stock control processes including goods receipt, storage, picking, and shipping
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Plan and deploy labour and resources effectively to meet operational demand
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Escalate and resolve operational, quality, or compliance issues in a timely manner
Secondary Accountabilities
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Support recruitment, onboarding, and training activities for warehouse employees.
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Produce and maintain operational reports, shift handovers, and performance records.
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Assist with audits, inspections, and corrective action activities.
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Support implementation of new processes, systems, or customer requirements.
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Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
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Monitor equipment usage and report maintenance or facility concerns.
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Promote a positive safety and compliance culture across the operation.
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Deputise for senior operations management when required.
The Ideal Candidate
- Proven experience within a warehouse, logistics, or supply chain operations environment.
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Previous experience in a leadership or supervisory role managing operational teams.
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Experience within pharmaceutical operations is desirable but not essential.
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Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
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Knowledge of health & safety practices and operational compliance standards.
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Ability to prioritise workloads and make effective decisions in a fast-paced operational environment.
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Experience using Warehouse Management Systems (WMS) and operational reporting tools.
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Strong problem-solving and organisational skills with a continuous improvement mindset.
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Flexible approach to shift working and operational demands.
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
