Patient services manager Work, Jobs in Leatherhead, Sry (with Salaries)

Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
10d
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Patient Advice & Liaison Service (PALS) Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Continuous improvement
- Team management
11d
NHS 111 Health Advisor
Practice Plus Group IUC —Dorking
- £12.71 - £16.33 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Mobile Hearing Aid Audiologist, Guildford
Leightons Opticians & Hearing Care —Guildford
- £50,000 - £120,000 a year
- Patient care
- Annual leave
- Gym membership
ADHD Assessor for Children (Self-employed)
Paloma Health —London
- Full-time
- Remote
- Experience working with children
- Communication skills
- Time management
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
Medical Secretary/Administrator
Cognyfi —Reigate
- From £26,000 a year
- Full-time
- Databases
- Business development
- Recruiting
Quick apply
4d
eClinical Coordinator (London, Entry Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Software troubleshooting
- English
- Annual leave
- Work from home
Patient Services Manager
Physio on the Green —London
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply
Mental Health & Acute Trusts Partnership Lead
Change Grow Live —London
- £40,889.21 - £45,583.51 a year
- Communication skills
- Employee discount
- Referral programme
Project Assistant - Clinical Safety
Medpace, Inc. —London
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
4d
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
11d
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
11d
Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
5d
Ambulance Operations Controller (Control Room / Dispatch)
Secure 24 - Specialist Mental Health Ambulance Service —Crawley
- £12.75 - £13.36 an hour
- Full-time
- Computer skills
- In-person
- Leadership
Quick apply
4d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
4d
People Advisor - 12 Month FTC
Doctor Care Anywhere —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
Client Care Advisor
Vets for Pets —Epsom
- Part-time
- Front desk
- Employee discount
13d

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patient services manager jobs near leatherhead, sry

Complaints Manager

Surrey and Borders Partnership NHS Foundation Trust -
Leatherhead

Apply Now

Job details

Full-time
£51,657 - £58,785 a year
10 days ago

Benefits

Free parking

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Team management
Training & development
AI

Full job description

We are looking for an experienced, compassionate and highly motivated individual to lead our Complaints, Patient Advice and Liaison Service (PALS) and People's Experience function.

This is an exciting opportunity to play a pivotal role in ensuring that the voices of people who use our services, their families and carers are heard, valued and acted upon. You will lead the day-to-day management of the Complaints and PALS Team, ensuring concerns are handled professionally, sensitively and in a timely manner, while promoting a culture of openness, learning and continuous improvement.

Working across the Trust, you will lead the development of our People's Experience agenda, bringing together learning from complaints, PALS contacts, compliments, concerns and real-time feedback to drive improvements in care, quality and people's experiences of our services.

As a visible and approachable leader, you will support staff at all levels to develop the confidence and skills needed to have open, honest and constructive conversations, particularly when managing concerns or resolving difficult situations.

To manage the Complaints and PALS Team
To build and maintain good relationships with clinical and non-clinical staff across Directorates and Departments.
To ensure the Trust adheres to the Complaints Regulations
Monitor and report on complaints and PALS performance
To build and maintain good relationships with key stakeholders and the local community.
Articulate the significance and potential impact of government policies as they relate to policy, practice, and its development.
Proactively work within the principles of being open and honest (Duty of Candour)
The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.
The post holder will lead on the implementation and embedding of Ai technology (Quail) within complaint responses to ensure that it is being utilised optimally across the Trust.
To act as Liaison Officer when a complaint has been referred to the Ombudsman for investigation.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please check the job description & person specification document for more information on the requirements for this job

Apply Now

Refine Your Search

patient services manager jobs in leatherhead, sry

Complaints Manager

Quality and Locations Compliance Officer

Patient Advice & Liaison Service (PALS) Manager

NHS 111 Health Advisor

Mobile Hearing Aid Audiologist, Guildford

ADHD Assessor for Children (Self-employed)

Project Coordinator, Data Monitoring - Entry Level

Medical Secretary/Administrator

eClinical Coordinator (London, Entry Level)

Patient Services Manager

Mental Health & Acute Trusts Partnership Lead

Project Assistant - Clinical Safety

Travel & Customer Service Coordinator

Junior Project Manager

Multi-Site Patient Services & Operations Manager

Ambulance Operations Controller (Control Room / Dispatch)

Quality Manager

MLA Team Leader

People Advisor - 12 Month FTC

Client Care Advisor

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