Distribution manager Work, Jobs in Lechlade, Gls (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Assistant Branch Manager
Alliance Automotive Group LV —Cirencester
- Windows
- Employee discount
Quick apply
6d
Junior Commercial Manager
Imagine Cruising —Royal Wootton Bassett
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
Quick apply
11d
Branch Manager
Alliance Automotive Group LV —Swindon
- Windows
- Employee discount
Quick apply
6d
Buying Executive
Creed Foodservice —Cheltenham
- Up to £28,560 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
2d
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
5d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Full-time Admin Operations Assistant
JG Travel Group —Cheltenham
- Weekend availability
- Hotel
- Employee discount
- Referral programme
Quick apply
12d
Business Development Manager
Sinewave —Swindon
- £35,000 - £60,000 a year
- Microsoft Office
- Driving
- Contracts
- Employee discount
Quick apply
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Sales
- Communication skills
Quick apply
Product Manager
Imagine Cruising —Swindon
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Flexible schedule
Quick apply
Stores Controller
Oxford Flow —Witney
- IT
- Communication skills
- Time management
- Employee assistance programme
Senior Recovery Navigator IOS (BSW)
Second Step —Swindon
- £29,691 a year
- Full-time
- Hybrid work
- IT
- Leadership
11d
Strategic Asset Manager
Integral UK —Abingdon
- Full-time
- Analysis skills
- Communication skills
Quick apply
12d
Senior Proposition Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- IT
- In-person
Quick apply
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Distribution Accounts Manager
SonicWall —Cirencester
- Remote
- Sales
- Salesforce
- English
Quick apply
Invoice Processing Administrator
NHS Thames Valley Integrated Care Board —Oxford
- £25,760 - £27,476 a year
- Full-time
3d
Senior Business Development Manager – UK, IRELAND & CONTINENTAL EUROPE
NOJA Power —Oxford
- £70,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
2d
Sales Executive
RM Education Limited —Abingdon
- Hybrid work
- Communication skills
- Annual leave
12d

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distribution manager jobs near lechlade, gls

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

distribution manager jobs in lechlade, gls

Helpdesk Manager (Telecoms)

Assistant Branch Manager

Junior Commercial Manager

Branch Manager

Buying Executive

Digital Solutions Engineer

Internal Sales Executive

Full-time Admin Operations Assistant

Business Development Manager

Sales Manager

Product Manager

Stores Controller

Senior Recovery Navigator IOS (BSW)

Strategic Asset Manager

Senior Proposition Manager

Senior Partner Manager SEU

Distribution Accounts Manager

Invoice Processing Administrator

Senior Business Development Manager – UK, IRELAND & CONTINENTAL EUROPE

Sales Executive

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