Telecommunications engineer Work, Jobs in Ledbury, Hef (with Salaries)

Support & Installation Engineer - Telecoms
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
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6d

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Support & Installation Engineer - Telecoms

F&M Telecommunications
Worcester

Quick apply

Job details

Permanent | Full-time
£26,000 a year
6 days ago

Qualifications

Customer service
VoIP
Computer networking
Telecommunication
IT
Communication skills

Full job description

About F&M Communications

Customer service is at the heart of everything we do. We pride ourselves on delivering a professional, reliable, and friendly service to every customer, no matter the size of the job. We always aim to go the extra mile to ensure our customers receive the highest level of service and support at all times.

About the Role

We are looking for a reliable and motivated Desk-Based Telecoms Support & Installation Engineer to join our growing team. This role is ideal for someone with good communication skills, a technical mindset, and a willingness to learn. Full training will be provided.

You will support telecoms installations remotely, prepare equipment for deployment, and provide telephone and remote support to customers and engineers.

Key Responsibilities

Preparing and configuring telecoms equipment prior to installation
Setting up routers, handsets, hosted phone systems, and related hardware
Providing telephone and remote technical support to customers
Assisting engineers and customers with installation queries
Troubleshooting connectivity and telecoms issues
Updating customer records and job notes accurately
Testing equipment before dispatch
Liaising with suppliers, engineers, and internal teams
Supporting ongoing customer maintenance requests

Requirements

Good communication and customer service skills
Basic IT knowledge and confidence using computers
Strong problem-solving ability
Organised and able to manage multiple tasks
Positive attitude and willingness to learn
Ability to work independently and as part of a team

Desirable Skills (Not Essential)

Experience in telecoms, broadband, networking, or IT support
Familiarity with VoIP or hosted telephone systems
Experience with routers or network equipment

What We Offer

Full training provided
Supportive team environment
Opportunities for progression and development
Hands-on experience in telecoms and IT systems
Ongoing technical training
Proven track record of progression

Ideal Candidate

This role would suit someone starting their career in telecoms or IT support, or someone looking to develop technical skills in a growing industry. A proactive attitude and willingness to learn are more important than previous experience.

Pay: £26,000.00 per year

Work Location: Hybrid remote in Worcester

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Support & Installation Engineer - Telecoms

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