2nd line team leader Work, Jobs in Leeds, Eng (with Salaries)

2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
2d
Team Member (Stock)
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Team Member (Delivery)
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Team Member
NEXT —Castleford
- £8.28 - £12.71 an hour
- 8 hour shift
- Employee discount
11d
Maintenance Shift Leader
NEXT —Pontefract
- £23.65 an hour
- 12 hour shift
- Leadership
- Free parking
- Employee discount
9d
Delivery Manager
NEXT —Wakefield
- Part-time
- Employee discount
Transport Team Manager
NEXT —Pontefract
- £17.64 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Employee discount
3d
Short-term Temporary Team Member
NEXT —Wakefield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Water Quality Sampling Officer
Yorkshire Water —Leeds
- £27,052 - £33,341 a year
- Full-time
- Customer service
- IT
- Annual leave
- Flexible schedule
Sales Manager
NEXT —Leeds
- From £25,908 a year
- Weekend availability
- Employee discount
1d
Stock Manager
NEXT —York
- From £4,318 a year
- Part-time
- Customer service
- Leadership
- Employee discount
Trade Compliance Specialist
Pavers —York
- £40,000 a year
- Full-time
- Management
- Free parking
- Employee discount
Quick apply
8d
National Transport Planning Manager
NEXT —Pontefract
- £64,836 - £69,989 a year
- Full-time
- Google Suite
- Analysis skills
- AI
- Free parking
- Employee discount
10d
Bar Manager
Tattu Leeds —Leeds
- Full-time
- Bar
- Employee assistance programme
- Referral programme
Quick apply
9d
Recruitment Advisor
NEXT —Pontefract
- £32,400 - £35,000 a year
- Full-time
- Google Suite
- Oracle
- Communication skills
- Free parking
- Employee discount
3d
Clinical Manager for EIP
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
3d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
Assistant Category Buyer
NEXT —Pontefract
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
9d
Senior Driver Development Coach
NEXT —Pontefract
- Weekend availability
- Team management
- Driving
- Organisational skills
- Free parking
- Employee discount
8d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking

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2nd Line Team Leader

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Performance management
ITIL

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

2nd line team leader jobs in leeds, eng

2nd Line Team Leader

Team Member (Stock)

Team Member (Delivery)

Team Member

Maintenance Shift Leader

Delivery Manager

Transport Team Manager

Short-term Temporary Team Member

Water Quality Sampling Officer

Sales Manager

Stock Manager

Trade Compliance Specialist

National Transport Planning Manager

Bar Manager

Recruitment Advisor

Clinical Manager for EIP

Administrator

Assistant Category Buyer

Senior Driver Development Coach

1st/2nd Line IT Support - £27,000-£34,000

I want to receive the latest job alerts for 2nd line team leader in leeds, eng

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