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Call Centre Agent Bank

Fortrea -
Leeds

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Job details

Full-time

Benefits

Flexible schedule

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Clinical research
GCSE
Microsoft Office
IT
Communication skills
Help desk

Full job description

Looking for flexible work where your phone skills can help make new medicines safer for patients?

Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey .

You’ll be part of a team that asks one crucial question: will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.

This is a Bank (0-hours) position , where work is offered based on clinic demand.

Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station
Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays
During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs.

This role offers the opportunity to gain experience in a clinical research environment, supporting important studies while working flexibly around other commitments.

ON A NORMAL DAY, YOU WILL…

You will build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials. You see how important this is for us: we need the right person assigned to the right study within the right timeframe -so ability to work towards deadlines whilst balancing quality of work is a must.

And this is what you will not do: Cold calling . You don't have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:

Phone Screening new study participants … and be an active LISTENER : collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
Assessing Suitability : You’ll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
Explaining Studies : Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
Scheduling Appointments : Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

WHO YOU ARE

This 0-hours role is well suited to someone with strong communication skills who enjoys worked in a structured phone-based environment:

Previous Call Centre experience is ideal. We´ll also consider applications from customer service , retail sales , technical support , help desk or similar fields.
Excellent communication skills : You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy.
IT proficiency : Basic knowledge of Microsoft Office (Outlook, Word, Excel).
Education : You should have at least a GCSE-level education.

The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing.

While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!

Learn more about our EEO & Accommodations request here .

Apply Now

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