Contract manager service delivery (security services) Work, Jobs in Leeds, Eng (with Salaries)

Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Free parking
Quick apply
1d
Assessment Officer
UK Coaching —Leeds
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
- Life insurance
Quick apply
Technology - Service Delivery Manager (M&A)
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Britsafe Limited —Leeds
- £47,000 a year
- Full-time
- Management
- Customer service
- Driving
Facilities Manager
NAB-Jones Lang LaSalle Services —Leeds
- Weekend availability
- Laboratory experience
- Microsoft Office
- Administrative experience
Quick apply
12d
Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
DPD Group UK —York
- £24,400 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
11d
Change Co-Ordinator
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Account Manager
Simpson Associates —York
- Hybrid work
- CRM software
- Azure
- Organisational skills
Quick apply
8d
Licensing and Compliance Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Temporary
- Microsoft Office
- Administrative experience
- Mentoring
- Annual leave
5d
HR & Recruitment Officer
Kings Security —Bradford
- £28,500 a year
- Life insurance
- Referral programme
Quick apply
Stores Operative
Equans —Wakefield
- Full-time
- Annual leave
- Employee assistance programme
10d
Social Care Worker
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
- In-person
- Flexitime
Strategic Proposals Manager
Pharmacy2U —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Training Coordinator
Northern Gas Networks —Leeds
- From £29,286 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
9d
Duty Manager (casual)
Leeds City Council —Leeds
- £13.69 an hour
- Call to connect
- Customer service
- Organisational skills
- Leadership
- Annual leave
3d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
9d
Scrum Master
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Azure
- System design
- Agile
- Annual leave
- Employee assistance programme
Quick apply

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Service Delivery Manager

Compliance365 -
Wakefield

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company car
Company events
Private medical insurance

Qualifications

CRM software
Driving Licence
Sales
Facilities management
Compliance management
Presentation skills
Driving
Mentoring
SharePoint
HubSpot
SaaS
Account management
Communication skills

Full job description

Overview

C365Cloud is an industry-leading compliance software provider based in Wakefield, West Yorkshire.

Due to business expansion, we are looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.

Team: Customer Retention & Acquisition

Product: C365Cloud SaaS Compliance Platform

Location: Wakefield head office

About C365Cloud

C365Cloud is a cloud-hosted compliance management system that helps organisations audit, manage and improve their statutory compliance - all from one central platform. With over 100 modules spanning risk assurance, health & safety, CAFM, environmental monitoring, and enterprise mobile, we support some of the UK’s most recognised organisations, managing compliance across more than a million properties.

Are you passionate about building strong client relationships and delivering outstanding service? Do you have a background in SaaS software or compliance management? Then this could be just the role for you.

We’re looking for a Service Delivery Manager to join our team - the go-to person for a portfolio of key clients, making sure they get the most from our platform and stay on top of their compliance goals. Whether you’re an experienced SDM ready to step up, or already operating at a senior level, we’re open to the right person and will shape the role around your experience.

As our Service Delivery Manager, you’ll own a portfolio of high-value key accounts, acting as their primary point of contact and trusted advisor. You’ll be responsible for ensuring clients are getting maximum value from the C365Cloud platform — managing service reviews, driving renewals, and identifying opportunities to grow accounts through our expanding module set.

You’ll combine strong relationship management with commercial focus, working closely with our implementation, technical, and sales teams to deliver a seamless client experience.

WHAT YOU’LL BE DOING

Account Management & Client Success

Own a portfolio of key accounts, acting as the primary point of contact and escalation
Build strong, lasting relationships with client stakeholders at all levels — from operational contacts to senior decision-makers
Develop tailored account strategies focused on retention, satisfaction, and long-term value
Understand each client’s compliance obligations and proactively align our platform to their evolving needs
Lead regular service review meetings, presenting performance reports and capturing actions
Handle escalations confidently - coordinating internal teams and communicating clearly with clients throughout
Ensure full engagement with the implementation team during new customer and module onboarding

Commercial Growth & Renewals

Drive 100% renewal success across your managed accounts, completing renewals ahead of contract end dates
Identify opportunities to expand accounts through additional C365Cloud modules and services
Produce accurate, well-timed proposals and renewal notices in line with company pricing guidelines
Maintain CRM records daily: pipeline status, timescales, values, qualification percentages, and follow-up actions
Develop and commit to account growth plans targeting 20% ARR growth across your portfolio

Reporting & Administration

Produce accurate service reports and present findings to clients at scheduled reviews
Keep SharePoint updated with account documentation: agendas, minutes, account plans, and contracts
Monitor account health (RAG ratings) and escalate concerns to the business promptly
Manage invoicing information and act as escalation point for non-payment queries
Complete annual Cyber Security Essentials training and maintain individual responsibility for information security

WHAT WE’RE LOOKING FOR

Essential

Proven experience in account management, service delivery, or customer success, ideally within SaaS or compliance software
A track record of retaining and growing client accounts commercially
Strong communication and relationship-building skills, including with senior stakeholders
Commercially aware, with the ability to spot growth opportunities and manage pipeline accurately
Organised and self-motivated - comfortable owning multiple accounts independently
Full UK Driving Licence (client site visits required)

Desirable

Familiarity with statutory compliance, health & safety, facilities management, or social housing
Experience with CRM systems and structured account planning processes
Prior experience supporting or mentoring junior team members

WHY C365CLOUD?

Work on genuinely useful technology - helping organisations stay safe, compliant, and in control
Join a fast-growing company where your work directly impacts client success
High autonomy - your accounts, your relationships, your impact
Collaborate with passionate, expert teams across implementation, technical, and sales
Competitive base salary with a commission structure rewarding account growth
Clear progression pathway, including to Senior SDM for the right candidate

Ready to make your mark? We’d love to hear from you.

Get in touch or apply directly - we’re happy to have an informal conversation before you commit to a formal application.

C365Cloud is an equal opportunities employer.

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company car
Company events
Free parking
Private medical insurance

Application question(s):

Are you willing to work mainly from the office?

Licence/Certification:

Driving Licence (preferred)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

contract manager service delivery (security services) jobs in leeds, eng

Service Delivery Manager

Assessment Officer

Technology - Service Delivery Manager (M&A)

Operations Manager

Facilities Manager

Technology - Incident & Problem Manager

Customer Service Advisor

Change Co-Ordinator

Customer Success Lead

Customer Success Account Manager

Licensing and Compliance Officer

HR & Recruitment Officer

Stores Operative

Social Care Worker

Strategic Proposals Manager

Training Coordinator

Customer Service Advisor (Hybrid)

Duty Manager (casual)

Customer Service Advisor (Hybrid) Day/Night

Scrum Master

I want to receive the latest job alerts for contract manager service delivery (security services) in leeds, eng

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