customer experience agent Work, Jobs in leeds, eng (with Salaries)

Claims Handler - Green Flag Rescue
Aviva —Leeds
- From £26,700 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Operational Contact Centre Agent
Yorkshire Water —Leeds
- From £28,895 a year
- Weekend availability
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexible schedule
Experienced Customer Service Agent
Cars 2 ltd —Wakefield
- £14.28 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
- Referral programme
Quick apply
Casual Box Office Assistant
Legends Global (Europe) —Leeds
- Communication skills
Quick apply
Contact Centre Sales Agent
Space Dental —Wakefield
- From £35,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
10d
Collections Agent
RDC —Leeds
- Full-time
- Customer service
- Driving
- IT
Operations Support Agent
FedEx EU —Leeds
- £14.02 an hour
- Full-time
- Customer service
Call Centre Agent
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Property Customer Service Advisor
M-Page Hiredonline —Leeds
- £25,000 a year
- No weekends
- Hospitality
- Customer service
- No experience needed
4d
Operations Support Agent (12 Month Fixed Term)
FedEx EU —Leeds
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Portuguese Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
10d
Swedish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
10d
Finnish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
10d
Payments Agent
Equiniti —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
- Employee discount
Customer Experience Manager
Ligentia —Leeds
- Full-time
- Analysis skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Summer Activity Leader
Bayswater Education —Leeds
- £13 an hour
- Seasonal
- English
- Administrative experience
- First Aid Certification
- Flexible schedule
Quick apply
14d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply

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customer experience agent jobs near leeds, eng

Claims Handler - Green Flag Rescue

Aviva -
Leeds

Apply Now

Job details

Part-time
From £26,700 a year

Benefits

Cycle to work scheme
Company pension
Employee discount
Paid volunteer time

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
IT
Communication skills

Full job description

Claims Handler – Salary - £26,700

This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.

Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.

A bit about the job

Supporting customers during emergency breakdown situations with empathy and reassurance
Handling inbound calls and providing clear guidance during stressful circumstances
Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
Arranging and coordinating rescue and recovery services with agents and suppliers
Managing claims end to end, taking ownership through to resolution
Liaising with internal teams and external partners to ensure seamless service delivery
Maintaining accurate, compliant records and identifying and supporting vulnerable customers

Skills and experience we’re looking for:

Strong customer service and communication skills with a customer-first mindset and problem solving abilities
Empathy, resilience and attention to detail
The ability to stay calm and make sound decisions under pressure
Good IT skills and confident using Microsoft packages e.g. Outlook and Word
Customer Service or Claims handling experience is desirable

Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Leeds office and may last up to a minimum of 12 weeks.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary of £26,700 (depending on location, skills, experience, and qualifications).
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Aviva is for Everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at [email protected].

Apply Now

Refine Your Search

customer experience agent jobs in leeds, eng

Claims Handler - Green Flag Rescue

Operational Contact Centre Agent

Experienced Customer Service Agent

Casual Box Office Assistant

Contact Centre Sales Agent

Multichannel Cx Agent

Collections Agent

Operations Support Agent

Call Centre Agent

Property Customer Service Advisor

Operations Support Agent (12 Month Fixed Term)

Call Centre Agent Bank

Portuguese Customer Experience Agent

Swedish Customer Experience Agent

Finnish Customer Experience Agent

Payments Agent

Customer Experience Manager

JUNIOR SALES ADVISOR

Summer Activity Leader

AI Specialist

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