Customer resolution expert Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolutions Expert
JLA —Sowerby Bridge
- £27,000 - £28,000 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
Claims Handler - Green Flag Rescue
Aviva —Leeds
- From £26,700 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Facilities Support Administrator
CGI —Leeds
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Customer Service Advisor
Zuno —Leeds
- Customer service
- English
- IT
- Annual leave
Quick apply
10d
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
9d
SME Customer Service Representative
Direct Line Group —Leeds
- Sales
- Customer service
- Organisational skills
- Employee discount
Complaint Handler
interactive investor —Leeds
- From £32,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Senior Customer Service Representative FTC
Waystone —Leeds
- Hybrid work
- Customer service
- Financial services
Quick apply
Danish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Call Out Advisor - Boilers and A/C
Zuno —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Portuguese Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
French Customer Experience Agent
Vintage Cash Cow —Leeds
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Swedish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Project Coordinator
Sigma —Bradford
- £29,091.42 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
9d
Finnish Customer Experience Agent
Vintage Cash Cow —Morley
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
9d
Marketing Services Business Development Executive
Equifax —Leeds
- Full-time
- Sales
- Salesforce
- Business development
- Sick pay
3d

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Customer Resolutions Expert

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 an hour
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Computer literacy
GCSE
Organisational skills
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Resolutions Team. Working as part of a vibrant and energetic team, your role is to manage the handling of formal customer complaints, balancing the needs of the customer with the needs of the business, whilst ensuring compliance within regulatory requirements. The team take ownership of the complaint and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Manage the handling of customer complaints in a polite and professional manner
Acknowledge and resolve customer complaints from across the business
Proactively building relationships with customers to build on our customer satisfaction levels
Manage the TotalCare Service Replacement process from end to end.
Liaising with all areas of the business to ensure efficient outcomes for the customer
Take responsibility and ownership of the complaint caseload and support effective resolutions.
Offer contract alterations and additional services to resolve cases.
Identifying opportunities for case reduction by identifying root causes and recommending opportunities for process improvement.
Monitor customer contact quality, net promotor score (NPS) and feedback

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Excellent written and verbal communication skills with the ability to use clear, concise language specific for the purpose and audience
Good level of computer literacy including Microsoft
Proficiency in using Office and Smartphone Apps

Experience (what you have done)

Experience of working in a customer-focused environment.
Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer complaints capacity.

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Pay: £27,000.00-£28,000.00 per hour

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

customer resolution expert jobs in leeds, eng

Customer Resolutions Expert

Multichannel Cx Agent

Claims Handler - Green Flag Rescue

Facilities Support Administrator

Customer Specialist

Customer Service Advisor

Customer Service Advisor

SME Customer Service Representative

Complaint Handler

Senior Customer Service Representative FTC

Danish Customer Experience Agent

Call Out Advisor - Boilers and A/C

Portuguese Customer Experience Agent

French Customer Experience Agent

Swedish Customer Experience Agent

Project Coordinator

Callout Advisor - Boilers & A/C

Finnish Customer Experience Agent

Engineer Engagement Manager

Marketing Services Business Development Executive

I want to receive the latest job alerts for customer resolution expert in leeds, eng

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