Customer support partnership manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
3d
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
11d
Group Workplace Manager
Pure Retirement —Leeds
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Enhanced Support and Grants Team Manager (maternity cover)
Christians Against Poverty —Bradford
- £19,494 a year
- Part-time
- Hybrid work
- Team management
- Leadership
- Flexitime
- Employee discount
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
3d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
3d
Business Development Manager - Public Sector/Defence - North of England
Wifinity —Leeds
- Remote
- Sales
- Business development
- Driving
- Annual leave
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Recruitment Manager
Reed In Partnership —York
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Customer Services Manager
Keepmoat Homes —Leeds
- Full-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
5d
Student Services Coordinator: Experience
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
Victim Liaison Officer
Crown Prosecution Service —Leeds
- £30,700 - £32,430 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Flexitime
2d
Manager - Partnership and Business Development
Homes England —Leeds
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
12d
Event Manager
Legends Global (Europe) —York
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Land and Partnerships Manager
Keepmoat Homes —Leeds
- Full-time
- Negotiation
- Employee assistance programme
- Employee discount
WYLVEP Programme Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Sales
- Social media management
- Project management
- Annual leave
Group Employee Relations Adviser
DFS —Doncaster
- £29,000 a year
- Hybrid work
- Computer literacy
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
ER Specialist
Anchor —Bradford
- £38,000 a year
- Hybrid work
- Management
- Communication skills
- Employee discount
3d
Stakeholder Manager (York, Humber and Lincs)
Northern Trains —Leeds
- £61,695 a year
- Hybrid work
- Business development
- Presentation skills
- Travel
- Employee assistance programme
- Employee discount
3d
Senior Consultant - Pensions Communications
Gallagher Benefit Services —Wakefield
- Microsoft Office
- Organisational skills
- Employee stock purchase plan
- Life insurance

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Customer Support Partnership Manager

Yorkshire Water -
Bradford

Apply Now

Job details

Full-time
£36,774 - £45,774 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Management
Business processes
Leadership
Communication skills

Full job description

We currently have an exciting opportunity for a Customer Support Partnership Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company)

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery.

This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford.

We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours.

Location: Bradford, Thornbury

What will the role involve?

This role is an exciting opportunity to ensure that customers across the Yorkshire region are accurately accessing the bill support they need. This may be our company bill support schemes; Priority Services, debt help or wider services.

As a Team Manager you will take responsibility for your team's delivery of service standards and individual KPI's. You will develop and implement plans to ensure that a high quality, consistent standard of Customer Service is delivered for customers who require additional support.

You will have an awareness of key business drivers; including the customer license condition commitments, regulatory compliance and the adherence to internal process and procedures. This will include the ability to present and review data for regulatory requirements.

You will have the ability to motivate and inspire your team to meet both business and individual personal objectives. You will ensure effective performance management of your team through coaching, feedback and support.

What responsibilities will you have?

Ensure key business processes, particularly for the delivery of financial support to customers, are effectively, reviewed, monitored and assured to improve business performance.
Responsible for stakeholder and relationship management with Yorkshire Water Regulation and Finance, Yorkshire Water Customer Experience Team, CCWater, WaterUK and other water and utility companies.
Develop and lead key business change programmes to support the business strategic objectives.
Take responsibility for your own and team’s performance and personal development ensuring delivery of key performance indicators.
Contribute to the strategic direction of the financial support offer to Yorkshire Water customers.
Take responsibility for agreeing and communicating key business messages, most notably in relation to affordability and financial support.
Responsible for the management of key operational risks.
Directly responsible for the health and safety of employees and for ensuring that other people, including members of the public, are not endangered by company business activities.

What key skills are we looking for?

For this role you will need to be passionate about financial support for Yorkshire Water customers. You will need to be able to demonstrate attention to detail and have the ability to monitor and assure cross-business processes.

The ideal candidate will have excellent leadership and experience of delivering within a regulated environment. You will have a strong track record of implementing and improving processes.

You will have effective communication and influencing skills and be able to effectively manage stakeholders across all levels, both internally and externally.

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving targets and ensuring the highest standards of customer service is delivered by your team.

You will be a focused individual with previous people management experience and ideally knowledge of financial support options for customers. You will have a track record for delivering to target and be able to coach and develop your team into delivering results.

What's in it for you?

We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.

Gym membership discounts, Online GP service, cycle to work scheme, and many more!

Free parking.

Development opportunities in line with the progression plan.

25 days annual leave plus bank holidays – plus an extra 2 wellness days!

Attractive pension scheme (up to 12% company contribution).

Application Process:

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date: 18th August

Interview Dates: W/C 1st September

Apply Now

Refine Your Search

customer support partnership manager jobs in leeds, eng

Customer Support Partnership Manager

Proofreader

Group Workplace Manager

Enhanced Support and Grants Team Manager (maternity cover)

Lead ER Specialist

Customer Support Team Manager

Business Development Manager - Public Sector/Defence - North of England

Customer Success Lead

Recruitment Manager

Customer Services Manager

Student Services Coordinator: Experience

Victim Liaison Officer

Manager - Partnership and Business Development

Event Manager

Senior Land and Partnerships Manager

WYLVEP Programme Manager

Group Employee Relations Adviser

ER Specialist

Stakeholder Manager (York, Humber and Lincs)

Senior Consultant - Pensions Communications

I want to receive the latest job alerts for customer support partnership manager in leeds, eng

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