We’re looking for an experienced Assistant Centre Manager to help lead the performance of our Otley centre — someone who understands that great retail is built on both people and numbers.
As Assistant Centre Manager, you’ll play a key role in delivering the centre’s commercial success. You’ll take ownership of sales performance, wage control, stock management, and operational standards — ensuring the centre runs efficiently, profitably, and safely.
This is a hands-on leadership role where you’ll balance team development with strong commercial decision-making, making sure every area of the business is planned, measured, and continuously improved.
This is a full-time role (37.25 hours per week, including alternate weekends).
Driving sales and profitability:
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Maximise revenue through effective merchandising, promotions, and add-on sales
- Understand product performance, margin, and seasonal trends
Commercial planning:
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Plan trading activity 6+ months ahead
- Align stock, space, and staffing with sales forecasts and peak periods
Wage and resource control:
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Plan rotas in line with footfall and sales
- Manage wage budgets and ensure productivity targets are met
Stock and supplier management:
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Control ordering, stock levels, and wastage
- Build strong supplier relationships to improve availability and margin
Operational standards & compliance:
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Ensure full compliance with health & safety, food safety, and retail standards
- Maintain rigorous checks across pricing, dates, and product quality
Leadership and accountability:
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Set clear expectations and hold teams accountable for performance
- Use performance management tools confidently (including PIPs and disciplinary processes)
Running the business:
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Take full operational responsibility in the absence of the Centre Manager
- Act as a key decision-maker on the shop floor
- Proven experience in a commercially focused retail leadership role
- Strong understanding of: Sales drivers and retail KPIs, Wage management and productivity, Stock control and merchandising planning, Health & safety and operational compliance
- A leader who is: Confident making decisions based on data and performance, Comfortable challenging and improving team performance, Highly organised, forward-thinking, and detail-driven
A GREAT Place to Work Friendly, supportive, and full of team spirit.
⏰ Work-Life Balance All roles operate within daytime hours – so your evenings stay yours.
️ Up to 33% Staff Discount On garden and home favourites (*varies by store).
Free On-Site Parking Hassle-free parking every day.
GREAT Values & Recognition We celebrate our team with monthly awards and shout-outs.
Monthly Engagement Events From team updates to free food – we love getting together.
Enhanced Holiday Allowance More time off that grows with your service.
Grow With Us Company-funded development opportunities.
Well-being Support to Help You Thrive EAP including 24/7 GP access, funeral concierge, and mental health support – we’re here when you need us.
Pension Contributions Helping you grow a secure future.
Supporting Causes That Matter to Our Team Through our Kindness Pot, we donate to charities and local causes close to our team’s hearts – planting seeds of kindness in the community.
We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.
