Head of crm Work, Jobs in Leeds, Eng (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
20h
Head of Marketing
Yorkshire Dental Suite —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Head of Marketing
Smile White UK —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Head of PPC
Vintage Cash Cow —Leeds
- £60,000 - £80,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Leadership
Quick apply
3d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Head of Engagement & Fundraising
Leeds Jewish Welfare Board —Leeds
- £50,000 - £55,000 a year
- CRM software
- Social media management
- Time management
Quick apply
Business Development Manager
Global Brands LTD —Leeds
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Global Head of Performance Marketing - 12 Month FTC
ghd hair —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Business
- Work from home
Quick apply
Philanthropy Officer
Leeds Community Foundation —Leeds
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Marketing
Quick apply
Head of Paid Media
Exceed —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Social media management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Brand Marketing Executive - Rolls Royce & Aston Martin
JCT600 —Leeds
- £28,000 a year
- Weekend availability
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Business Development Manager North Yorkshire and Humberside
Global Brands Limited —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
9d
Access and Participation Communications Producer
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
3d
Marketing Coordinator
Walker Morris LLP —Leeds
- Full-time
- Communication skills
- Annual leave
14d
Mobile Growth Lead (m/f/d)
Phiture GmbH —Leeds
- Remote
- Leadership
- Marketing
- Annual leave
- Flexible schedule
Quick apply
2d
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Administrator
Hickton Quality Control Ltd —Sheffield
- Full-time
- Microsoft Word
- Microsoft Excel
- Accounting
- Life insurance
- Sick pay
Quick apply
8d
Senior Portfolio Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Annual leave
Senior Marketing and Communications Executive
JLA —Sowerby Bridge
- £35,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Marketing
- Free parking
- Annual leave
Quick apply
10d
Senior Business Development Executive
Walker Morris LLP —Leeds
- Full-time
- Microsoft Powerpoint
- CRM software
- Business development
- Annual leave
14d

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
20 hours ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

head of crm jobs in leeds, eng

Head of Customer Experience

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I want to receive the latest job alerts for head of crm in leeds, eng

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