Helpdesk specialist Work, Jobs in Leeds, Eng (with Salaries)

Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
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IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Annual leave
- Bereavement leave
PFI Support Services Manager
Equans —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance programme
Business Development Manager - UK Intermediary Sales
HSBC Global Services Limited —Leeds
5d

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IT Support Engineer
Stowe Family Law —Leeds
A full UK driving licence and willingness to travel across the Northern region or further afield if needed, with occasional overnight stays if required.
£30,000 - £35,000 a year
IT Support & Infrastructure Engineer
Leger Shearings Group —Rotherham
The successful candidate will benefit from a salary of between £35,000 and £40,000 a year, depending on experience, 30 days annual leave every year including…
£35,000 - £40,000 a year

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Customer Support Specialist

M3EU
Leeds

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Customer support
SaaS
Communication skills
Time management
Help desk

Full job description

Company Description

About the Business Division:
RotaMaster is at the forefront of software development, crafting high-quality applications. Our team is dedicated to pushing the boundaries of what's possible, creating solutions that enhance user experiences and drive business success. RotaMaster is looking for an enthusiastic and dependable Customer Support Specialist to join our team.

Job Description

What you’ll be doing:

Engaging with new & existing customers across email, phone, & video, including webinars & virtual support sessions as needed.
Taking ownership of customer issues from initial contact to resolution, keeping customers updated throughout, ensuring everything is documented clearly
Troubleshooting system issues, navigating unique ways of working, & collaborating with internal teams where needed to find the right solution
Building strong relationships with customers by being approachable, reliable, & genuinely helpful
Develop a deep level of expertise on RotaMaster’s capabilities & features, staying informed as the product & health & care industries evolve
Working closely with implementation, product, & technical teams to improve the overall customer experience
Contributing to customer how-to guides, internal documentation/testing, & support processes to help both customers & colleagues succeed
Investigating and replicating system issues before escalating bugs to Product and Development teams with clear and accurate information
Playing an active role in improving how we deliver support as a team

You’ll thrive in this role if you:

Are passionate about technology with a natural curiosity about how things work
Possess the drive & enthusiasm to keep learning & growing
Have a natural gift for building rapport & trust with customers & colleagues
Foster a genuine passion for engaging with customers every day, helping them succeed & showcasing the real value of our product

Qualifications

What we’re looking for:

At least 1 year of experience in a customer support, helpdesk or SAAS service-focused role
Exceptional written & verbal communication; confidence in phone interactions, clear writing, & ability to explain complex topics simply & concisely
Interest in learning new technologies & curious about systems & products work
Excellent time management & organisational abilities to balance a varied, fast-paced workload effectively
Ability to connect confidently with customers over video for webinars, virtual sessions, & one-on-one calls, as well as over the phone
Skilled at building trust & rapport with customers to maintain open communication & strong relationships
Enthusiasm for continuous learning & self-improvement to enhance skills & performance in the role
Confident in challenging existing ways of working & presenting innovative, fresh perspectives to help RotaMaster & our customers succeed

Additional Information

What we offer

37.5 Hours a week, hybrid working.
25 days holiday.
Performance based bonus.
Private Medical insurance.
Life cover.
Healthcare cash back scheme.
Group Pension Plan.

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

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helpdesk specialist jobs in leeds, eng

Customer Support Specialist

IT Support Engineer

PFI Support Services Manager

Business Development Manager - UK Intermediary Sales

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