Hotel & accommodations Work, Jobs in Leeds, Eng (with Salaries)

Residence Receptionist - Student Accommodation
GoBritanya —Leeds
- £27,000 - £30,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
Cleaner / 643 - Wetherspoons, Leeds
J D Wetherspoon plc —Leeds
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
HOTEL PORTER
Grantley Hall —Grantley
- £24,863 a year
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Room Attendant
Hotel Du Vin —Harrogate
- £12.46 an hour
- Weekends only
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Night Porter
The Crown Hotel —Harrogate
- Part-time
- Hotel
- Front desk
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
3d
Public Area Cleaner
The Crown Hotel —Harrogate
- Weekend availability
- Hotel
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Room Attendant
Malmaison —York
- £12.97 an hour
- Weekends only
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Kitchen Porter
Dalata —Leeds
- Weekend availability
- Hotel
- Kitchen experience
- Employee assistance programme
Quick apply
Food & Beverage Team Member
Middletons Hotel —York
- Part-time
- Customer service
- Hotel
- Restaurant experience
- Free parking
- Annual leave
Quick apply
12d
Live the Con Life: Events Team Member & Van Driver Wanted!
NEXT LEVEL BRADFORD LTD —Pudsey
- £12.77 - £14.00 an hour
- Temporary
- Heavy lifting
- Driving
- Warehouse experience
Quick apply
Wedding and Events Co-ordinator
Weetwood Hall Estate —Leeds
- £31,000 a year
- Hotel
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Wedding & Events Sales Executive
Holdsworth House Hotel, Restaurant and Spa —Halifax
- £27,500 - £29,000 a year
- Weekend availability
- Hospitality
- Hotel
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
RESTAURANT HOST
Grantley Hall —Ripon
- £24,863 a year
- Customer service
- Hotel
- Guest services
- Free parking
- Employee discount
Quick apply
HOUSEKEEPER
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
General Assistant
APN Hotel Group Ltd —Halifax
- From £20,000 a year
- Part-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
7d
Operations Administrator
Blade Access —Bradford
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
- Annual leave
Quick apply
6d
LINEN PORTER
Grantley Hall —Grantley
- £12.75 an hour
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Wedding & Events Executive (part time)
Holdsworth House Hotel, Restaurant and Spa —Halifax
- From £12.95 an hour
- Part-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Services Administrator
Project Furniture Ltd —Halifax
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
12d
Sales & Events Manager
MHDV —Leeds
- Up to £34,000 a year
- Weekend availability
- Hotel
- Communication skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply

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Residence Receptionist - Student Accommodation

GoBritanya -
Leeds

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
11 days ago

Qualifications

Guest check-in and check-out
Customer communication
Hotel and accommodations experience
Inbound customer enquiry call handling
Customer service
Incident Reporting
Email software
Microsoft Office
Organisational skills
Front desk
Safeguarding procedures
Customer interaction
Guest services
Communication skills
Hotel experience

Full job description

Residence Receptionist

Job Overview

StuHomes, part of Education Travel and Leisure Ltd, is looking for a friendly, organised and customer-focused Receptionist to join the team at Briggate Studios, our 86-room purpose-built student accommodation residence in the heart of Leeds.

As the first point of contact for residents, prospective residents, visitors and contractors, you will play a key role in creating a welcoming, safe and professional environment. This varied front-of-house position combines excellent customer service with administration, reception management and day-to-day operational support to ensure residents receive an outstanding experience throughout their stay.

You will support the resident journey from arrival through to departure by assisting with check-ins and check-outs, managing reception services, responding to enquiries, recording maintenance requests and ensuring site security procedures are followed. The successful candidate will be calm under pressure, organised, approachable and committed to delivering exceptional customer service.

Responsibilities

Welcome residents, prospective residents, visitors and contractors in a professional, friendly and helpful manner.
Respond to telephone, email and face-to-face enquiries, providing accurate information or referring queries to the appropriate colleague.
Deliver an excellent customer experience while maintaining a welcoming, tidy and professional reception area.
Support resident check-ins, check-outs and room moves, including issuing keys and access cards, completing document checks and updating resident records.
Maintain accurate occupancy, resident and communication records using company systems.
Complete daily reception logs, shift handovers and administrative tasks accurately.
Manage incoming post, parcels, visitor registrations, contractor access and key control in accordance with company procedures.
Follow site procedures relating to access control, security, lone working, emergencies, evacuations and incident reporting.
Record maintenance and housekeeping issues, ensuring residents receive appropriate updates and requests are escalated promptly.
Support accommodation enquiries, resident communications, property viewings and re-booking activities following training.
Listen to resident concerns professionally and resolve routine issues wherever possible.
Recognise and promptly escalate complaints, safeguarding concerns, welfare issues, medical incidents, security matters or behavioural concerns to management.
Assist colleagues during busy arrival and departure periods and contribute to the smooth day-to-day operation of the residence.
Carry out reception and communal area inspections to maintain high presentation standards.
Provide clear and accurate handovers to colleagues to ensure continuity between shifts.

ExperienceEssential

Previous experience in a customer-facing role, such as reception, hospitality, residential property, retail, education or a similar environment.
Excellent customer service and communication skills, both written and verbal.
Friendly, professional and approachable manner with the ability to build positive relationships.
Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
Confident using Microsoft Office and email, with the ability to quickly learn booking and property management systems.
Ability to remain calm under pressure and follow company procedures.
Awareness of when resident concerns, complaints or welfare matters require escalation.
A proactive, flexible and resident-focused approach to work.

Desirable

Experience working within purpose-built student accommodation (PBSA), university accommodation, hotels, serviced accommodation or residential property.
Experience of booking systems, check-ins, access control, parcel management or property viewings.
Knowledge of safeguarding, student welfare and emergency procedures.
First Aid or Fire Marshal training.

Working Hours

Full-time, permanent position.
40 hours per week.
Working 5 days out of 7, including early, late and weekend shifts.
Based on-site
Employment is subject to satisfactory references and confirmation of the right to work in the UK.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations jobs in leeds, eng

Residence Receptionist - Student Accommodation

Cleaner / 643 - Wetherspoons, Leeds

HOTEL PORTER

Room Attendant

Night Porter

Public Area Cleaner

Room Attendant

Kitchen Porter

Food & Beverage Team Member

Live the Con Life: Events Team Member & Van Driver Wanted!

Wedding and Events Co-ordinator

Wedding & Events Sales Executive

RESTAURANT HOST

HOUSEKEEPER

General Assistant

Operations Administrator

LINEN PORTER

Wedding & Events Executive (part time)

Customer Services Administrator

Sales & Events Manager

I want to receive the latest job alerts for hotel & accommodations in leeds, eng

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