Income and advice support officer Work, Jobs in Leeds, Eng (with Salaries)

Income and Advice Support Officer
Yorkshire Housing —Leeds
- £28,978.63 a year
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
Learning Facilitator
Leeds City Council —Leeds
- £19.32 an hour
- Communication skills
- School
- Teaching
- Annual leave
Payroll and Accounts Officer
Harrogate Ladies' College —Harrogate
- £27,000 - £28,500 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
WYLVEP Programme Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Management
- Project management
- Computer skills
- Annual leave
Principal Legal Officer (PO6)
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Training & development
- School
- Annual leave
Contract Wordings Technician
Markel International Services Ltd —Leeds
- Organisational skills
- Contracts
- Annual leave
- Flexible schedule
Quick apply
Principal Legal officer - Grade PO6 FT
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Temporary
- Training & development
- Annual leave
Principal Legal Officer
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Annual leave
11d
Head of Commercial & Contract Management
City of London Police —Guildhall
- From £61,180 a year
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Flexible schedule
2d
Principal Legal Officer (Adult Social Care)
Leeds City Council —Leeds
- £41,700 - £54,495 a year
- Full-time
- Hybrid work
- Mentoring
- Computer skills
- Training & development
- Annual leave
2d

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Income and Advice Support Officer
Yorkshire Housing —Leeds
You’ll be one of the first points of contact for income-related queries, helping to triage enquiries, keep information accurate, and support customers with…
£28,978.63 a year
Learning Facilitator
Leeds City Council —Leeds
You will set up the workshop, meet and greet the school group, lead the group through a child-centred 1.5– 2 hr workshop (teaching to the workshop plan…
£19.32 an hour

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income and advice support officer jobs near leeds, eng

Income and Advice Support Officer

Yorkshire Housing -
Leeds

Apply Now

Job details

Permanent
£28,978.63 a year

Benefits

Annual leave
Company pension
Employee discount
Free fitness classes

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Arrears management
Numeracy
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

Job Introduction

We’re looking for an Income and Advice Support Officer to join our Income Team and help us deliver a proactive, customer-focused service for Yorkshire Housing customers.

This is a brilliant role if you’re great with people, confident with admin and numbers, and enjoy making sure customers get the right support at the right time. You’ll be one of the first points of contact for income-related queries, helping to triage enquiries, keep information accurate, and support customers with practical, helpful advice.

What you’ll be doing

You’ll play a key role in helping the Income Team run smoothly and making sure our customers have a positive experience when they contact us. That means taking ownership of queries, keeping records up to date, and working closely with colleagues across Yorkshire Housing to get things moving.

Acting as an initial contact for income-related queries and making sure they reach the right person.
Supporting the collection of rent and other debts while promoting our Rent on Time approach.
Support Enforcement Officers with court applications, case preparation, and a range of administrative tasks to ensure efficient case management and legal compliance.
Assist in the planning and delivery of rent collection campaigns, contributing to a proactive approach to income recovery and tenancy sustainment.
Helping customers agree affordable and sustainable payment plans.
Managing customer contact through calls, emails, texts and our self-serve portal.
Working with colleagues and external agencies, including DWP and Housing Benefit, to support customers and protect Yorkshire Housing’s income.
Spotting when customers may need extra help and making sure they’re signposted to the right internal or external support.
Keeping systems, records and income-related data accurate and up to date.
Supporting day-to-day administration including direct debits, rent changes, missed payments, refunds and complaint responses.

What you’ll bring

You don’t need to know everything from day one. What matters most is that you’re organised, customer-focused and keen to learn. You’ll be comfortable handling different priorities, confident communicating with customers and colleagues, and able to keep accurate records even when things are busy.

Great communication skills and a genuine passion for helping people.
Good numeracy, literacy and attention to detail.
Experience in customer service or administration.
The confidence to support customers through complex or challenging situations.
Strong organisation skills and the ability to manage your own workload.
A flexible, adaptable approach when priorities change.
Confidence using Microsoft products and other digital systems.
A willingness to learn, improve and bring our Yorkshire Housing values to life.

It’d be a bonus if you have

Experience working in income collection.
An understanding of different tenancy types.
Awareness of debt solutions and the impact they can have on customers and tenancies.
Experience using housing management systems.

Why Yorkshire Housing?

We’re Yorkshire by name and by nature. We make it possible for people to have a place they’re proud to call home, and our people are what make that happen.

You’ll be joining a team that cares about doing the right thing for customers, working together, and making a real difference. If you’re someone who enjoys solving problems, building trust and keeping things moving, we’d love to hear from you.

At Yorkshire Housing, we want colleagues to feel free to be themselves. We’re committed to equality, diversity and inclusion, and we welcome applications from people with different backgrounds, experiences and perspectives.

What’s in it for you…

Salary: £28,978.63 (35 hours per week)
26 days annual leave (rising to 31 annually) + Bank Holidays
Permanent Contract

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here!

Feeling like this could be the role for you?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

If you require any additional support with your application, or have any further questions please contact our friendly recruitment team via email at [email protected]

The fine print

Closing date: Sunday 23rd August 2026 (we may close early if we get lots of great candidates!)
Interviews: 1st stage via teams 26/27th Aug, 2nd stage in Leeds on 3rd September

If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).

Apply Now

Refine Your Search

income and advice support officer jobs in leeds, eng

Income and Advice Support Officer

Learning Facilitator

Payroll and Accounts Officer

WYLVEP Programme Manager

Principal Legal Officer (PO6)

Contract Wordings Technician

Principal Legal officer - Grade PO6 FT

Principal Legal Officer

Head of Commercial & Contract Management

Principal Legal Officer (Adult Social Care)

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