Manager, emea Work, Jobs in Leeds, Eng (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Insight Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
9d
Change & Transformation Lead
West Yorkshire Combined Authority —Leeds
- £60,037 a year
- Full-time
12d
Communications Manager
Outdo —Halifax
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Profit sharing
Quick apply
3d
Building Manager
The Devonshire Group —Skipton
- Up to £60,000 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Production Manager
Ball Corporation —Wakefield
- £71,625 - £119,375 a year
- Engineering
- Team management
- Leadership
Quick apply
1d
Project Manager
System C —Leeds
- Full-time
- Project management
- Travel
- Communication skills
9d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Chief Business Operations Officer
Ajwad Al Karam Holdings Ltd. —Leeds
- £135,000 - £175,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
Quick apply
10d
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
1d
General Manager
Urban Fresh Burgers & Fries —Leeds
- £40,000.00 - £40,000.01 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Store discount
Quick apply
7d
Product Manager
System C —Leeds
- Full-time
- Mentoring
Contracts Manager
Jupiter Construction Ltd —Leeds
- Full-time
- Project management
- Contracts
- In-person
- Free parking
Quick apply
Regional Manager - Leeds
Gateway Facilities Management Ltd —Leeds
- Full-time
- Management
- Sales
- Microsoft Office
Quick apply
2d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
13d
Assistant Manager
The Cut & Craft Leeds —Leeds
- From £36,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Sales
- Store discount
- Annual leave
Quick apply
14d
Project Manager
City of Bradford Metropolitan District Council —Bradford
- £42,839 - £46,142 a year
- Temporary
- Hybrid work
14d
Head of Marketing
Yorkshire Dental Suite —Leeds
- £55,000 - £80,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Employee discount
Quick apply
2d
Production Manager
Avery Dennison —Harrogate
- £47,320 - £75,712 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Travel
- Free parking
- Employee assistance programme
Quick apply
7d

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
1 day ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

manager, emea jobs in leeds, eng

Head of Customer Experience

Insight Manager

Operations Support Manager

Change & Transformation Lead

Communications Manager

Building Manager

Production Manager

Project Manager

Customer Loyalty Manager

Chief Business Operations Officer

Client Liaison Manager

General Manager

Product Manager

Contracts Manager

Regional Manager - Leeds

Operations Manager

Assistant Manager

Project Manager

Head of Marketing

Production Manager

I want to receive the latest job alerts for manager, emea in leeds, eng

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