network support specialist Work, Jobs in leeds, eng (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
IT Support Engineer
Stowe Family Law —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Salesforce
- Windows
- Travel
- Bereavement leave
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
HR Apprentice
thebigword —Leeds
- £24,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
7d
Network Specialist - 6 Month Fixed-Term Contract (Hybrid Working)
TrustFord —Barnsley
- Hybrid work
- Hotel
- Leadership
- Annual leave
- Employee discount
8d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Planner
Equans —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
CRM Specialist
Fanatics Betting & Gaming —Leeds
- £45,000 - £60,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Agile
- Communication skills
Quick apply
1d
Sr. IT Business Services Specialist
Solera —Leeds
- Full-time
- Azure
- Windows
- Microsoft Office
1d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Train Cleaner - Nights
Northern Trains —Leeds
- £21,910 - £25,016 a year
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Continuous Improvement Specialist
M Group —Birstall
- £37,000 a year
- Annual leave
- Employee assistance programme
6d
Exercise Practitioner- Cardiac Rehabilitation
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £32,073 - £39,043 a year
- Part-time
- Employee assistance programme
- Employee discount
6d
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Employee assistance programme
- Employee discount
SAP Systems Administrator
Magnet —Leeds
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
14d
Cybercrime Investigator
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
2d
Dementia Support Worker
Orchard Care Homes —Leeds
- £14.02 - £14.85 an hour
- Full-time
- Nursing home
- Employee assistance programme
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
9d
Specialist Biomedical Scientist
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Computer skills
- Leadership
- Teaching
Resident Medical Officer
Cygnet —Harrogate
- Up to £60,000 a year
- Bachelor's degree
- Free parking
- Annual leave
6d

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

network support specialist jobs in leeds, eng

Technical Specialist Remote Support

IT Support Engineer

AI Specialist

HR Apprentice

Network Specialist - 6 Month Fixed-Term Contract (Hybrid Working)

Network Operations Engineer

Planner

CRM Specialist

Sr. IT Business Services Specialist

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Train Cleaner - Nights

Continuous Improvement Specialist

Exercise Practitioner- Cardiac Rehabilitation

Steam Turbine Technical Field Authority

SAP Systems Administrator

Cybercrime Investigator

Dementia Support Worker

Business and Operations Support Engineer - 24/7 cover

Specialist Biomedical Scientist

Resident Medical Officer

I want to receive the latest job alerts for network support specialist in leeds, eng

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