Patient services care Work, Jobs in Leeds, Eng (with Salaries)

Customer Care Advisor
Optimum Medical —Leeds
- £26,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Client Care Coordinator (FTC)
IVC —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
Patient Services Administrator
Nuffield Health —Leeds
- £25,038 a year
- Full-time
- IT
- Employee discount
- Gym membership
Medical Secretary
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
11d
Young Persons Housing Support Worker, Leeds
Inspire North —Leeds
- £27,804 - £30,383 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
NHS Patient Services Coordinator
The LivingCare Group —Leeds
- £13.00 - £13.31 an hour
- Full-time
- Organisational skills
- Free parking
- Employee assistance programme
Customer Service Assistant
Elior UK —Leeds
- £23,858 a year
- Weekend availability
- Customer service
- Communication skills
Quick apply
Support Worker
Home not Hospital —Leeds
- £14.50 an hour
- 12 hour shift
- Driving
- Care plans
- Paid training
- Annual leave
4d
Patient Support Advisor
New Patients —Featherstone
- £27,768 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
11d
Patient Transport Service Ambulance Care Assistant – Full Time Opportunities (Self Employed)
Response Ambulance Service Ltd —Leeds
- £12.71 an hour
- Weekend availability
- Driving
- In-person
- Commercial driving
- Free parking
- Flexitime
Quick apply
Support Worker - Days - 12 month maternity cover
Priory —East Ardsley
- £13.45 an hour
- Full-time
- Driving
- Care plans
- Communication skills
- Referral programme
Quick apply
Pharmacy Receptionist
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- 8 hour shift
- Teaching
21h
PTS Ambulance Care Assistant - York
Yorkshire Ambulance Service NHS Trust —York
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9h
PTS Ambulance Care Assistant - York - 0 hours
Yorkshire Ambulance Service NHS Trust —York
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
9h
Healthcare Assistant
Priory —Dewsbury
- £13.45 an hour
- Full-time
- English
- Care plans
- Free parking
- Annual leave
Quick apply
Stoma Care Coordinator
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Relocation assistance
- Employee assistance programme
6d
Receptionist/Team Administrator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £25,272 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
10d
Dispenser
Boots —Leeds
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
14d
Ward Administrator
Nuffield Health —Leeds
- £12.84 an hour
- Part-time
- IT
6d
Associate Practitioner (Cellular Pathology)
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £28,392 - £31,157 a year
- Full-time
- Relocation assistance
- Employee assistance programme
7d

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Customer Care Advisor

Optimum Medical
Leeds

Quick apply

Job details

Permanent | Full-time
£26,750 a year
13 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Employee assistance programme
Paid volunteer time
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Are you a caring, detail‑driven team player who loves helping people and doing the right thing? Join Vyne Healthcare, part of Optimum Medical, and make a genuine difference to patients, care homes and healthcare professionals across the UK.

About the Role

As a Customer Care Advisor, you’ll be the compassionate, reliable point of contact for customers using our NHS dispensing service. Dealing with a wide range of inbound calls, emails and online enquiries, you’ll be responsible for ensuring every customer receives accurate information, excellent service and the support they need throughout their prescription journey.

You’ll build trusted relationships with patients, care assistants, care homes and healthcare professionals - acting as their advocate, solving problems with empathy, and ensuring they receive the products and information they need.

This role is based at our Leeds City Centre HQ (shortly due to relocate to the Stourton area on the outskirts of Leeds) , working 4 days per week in the office and 1 day from home. The starting salary is £26,750, with a clear progression pathway through our Customer Care career framework.

What You’ll Be Doing

Manage NHS prescriptions on behalf of customers
Process orders accurately across phone, email and online platforms
Support new referrals and clearly explain how our service works
Maintain precise, up‑to‑date customer records
Provide product information and guidance, championing Optimum Medical brands
Contact customers about order updates, delays or repeat requirements
Refer customers to healthcare professionals, including our Vyne nursing team, when needed
Welcome new customers and ensure they feel supported from day one
Chase outstanding prescriptions to maintain continuity of care
Handle complaints with empathy and a focus on doing the right thing
Support Vyne shop customers with queries, purchases and returns
Contribute positively to team targets, meetings and training

What We’re Looking For

Impeccable attention to detail and accuracy - you take pride in getting things right
A caring, patient‑focused approach and a genuine desire to help people is essential in this role
A strong team player who supports colleagues and contributes positively to the wider team
Excellent written and verbal communication skills
Ability to prioritise and multitask in a fast‑paced environment
Confident using multiple systems
A demonstrable passion for customer service and healthcare
Prior experience in a telephone‑based customer care or service role would be advantageous but is not essential (healthcare experience is a bonus)

Why Optimum Medical?

We’re building the most people‑focused healthcare company in the industry. Our products - from healthcare lubricants to urology solutions - are used in every NHS hospital and in more than 60 countries worldwide. But what truly sets us apart is our culture.

We’re fast‑paced, supportive and obsessed with improvement. Our mantra, Constantly Create Better, guides everything we do. If you thrive in environments where people genuinely care, teamwork matters and doing the right thing is celebrated, you’ll feel right at home.

What We Offer

☑ Full induction plan, ongoing training and regular performance reviews
☑ Competitive salary with bonus scheme
☑ 27 days holiday plus bank holidays, with the option to buy or sell up to 5 days
☑ 2 paid volunteer/charity days each year
☑ Health Cash Plan and 24/7 GP Anytime service
☑ Employee Assistance Programme and Mental Health First Aiders
☑ Life Assurance (3x salary) and pension plan
☑ A vibrant, values-led culture with regular social events

Our Values

At Optimum Medical we LISTEN, we CREATE, we MAKE IT HAPPEN, we CARE, and we HAVE FUN. If you’re passionate about making a difference and want to be part of a company that puts people first, we’d love to hear from you.

Optimum Medical is committed to equality of opportunity and freedom from discrimination. We encourage applications from all backgrounds and communities.

Please note: we do not accept applications via recruitment agencies.

Pay: £26,750.00 per year

Benefits:

Casual dress
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

Contact Centre: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient services care jobs in leeds, eng

Customer Care Advisor

Client Care Coordinator (FTC)

Patient Services Administrator

Medical Secretary

Young Persons Housing Support Worker, Leeds

NHS Patient Services Coordinator

Customer Service Assistant

Support Worker

Patient Support Advisor

Patient Transport Service Ambulance Care Assistant – Full Time Opportunities (Self Employed)

Support Worker - Days - 12 month maternity cover

Pharmacy Receptionist

PTS Ambulance Care Assistant - York

PTS Ambulance Care Assistant - York - 0 hours

Healthcare Assistant

Stoma Care Coordinator

Receptionist/Team Administrator

Dispenser

Ward Administrator

Associate Practitioner (Cellular Pathology)

I want to receive the latest job alerts for patient services care in leeds, eng

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