Personal lines executive Work, Jobs in Leeds, Eng (with Salaries)

Complaint Handler
interactive investor —Leeds
- From £32,200 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Cybercrime Investigator
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
8d
Executive Assistant
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Organisational skills
- Relocation assistance
- Employee assistance programme
7d
Business Development Executive
So-Trak LTD —Wetherby
- £30,000.00 - £40,063.26 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Business Development Executive Key-Nat
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Leeds
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
1d
Paralegal/Solicitor
Horwich Farrelly Solicitors —Leeds
- Annual leave
- Employee assistance programme
Customer Relationship Executive (IT Industry)
Concorde Technology Group —Ossett
- Full-time
- Sales
- IT
- Annual leave
- Referral programme
Quick apply
HR Business Partner
Aire Valley Consultancy Limited —Shipley
- £40,000 - £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Bereavement leave
Quick apply
11d
Principal Legal Officer (PO4)
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
New Business Motor Trade Underwriter
Allianz —Leeds
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Employee discount
Finance and Systems Assurance Officer
HM Revenue and Customs —Leeds
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Project management
- Presentation skills
- Work from home
12d
Business Development Executive - Graduate
JLA —Sowerby Bridge
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
8d
Business Development Executive
Corpay —Knaresborough
- Full-time
- Hybrid work
- CRM software
- Sales
- Organisational skills
- Life insurance
Sales Executive
Vertu Motors —Bradford
- £27,000 - £45,000 a year
- 8 hour shift
- Sales
- Customer service
- Leadership
- Employee discount
Quick apply
Events Production Manager
Department for Work and Pensions —Leeds
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee assistance programme
9d
RTA/EL/PL Intermediate Track Claims Handler
Direct Line Group —Leeds
- Continuous improvement
- Employee discount
HEMS Doctor - Yorkshire Air Ambulance
Yorkshire Ambulance Service NHS Trust —Foulby
- £113,565 - £150,569 a year
- Part-time
- Hospital
- Master's degree
- Travel
1d
Client Executive
Marsh —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
3h

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Complaint Handler

interactive investor -
Leeds

Quick apply

Job details

Full-time
From £32,200 a year
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Complaint handling
Organisational skills
Communication skills

Full job description

Job Title: Complaint Handler

Location: Manchester / Leeds

Salary From: £32,200

Description

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role:

To provide a knowledgeable, accurate, and efficient service for customers by delivering excellent complaint handling across all channels.

Requirements

Key Responsibilities

Deliver a professional, empathetic, high-quality complaint resolution service in line with policy, FCA requirements, and regulatory standards.
Take full ownership of complaints, proactively engaging customers to understand their concerns, expectations, and desired outcomes.
Produce clear, high-quality written and verbal communications, making fair, evidence-based decisions on outcomes and redress.
Keep customers informed through timely, clear updates at key stages of the complaint journey.
Resolve complaints efficiently and accurately, ensuring first-time resolution, effective follow-up, and strong dependency management with other teams.
Work collaboratively across the business to resolve complaints end-to-end, ensuring accurate root cause recording and clear decision rationale.
Maintain accurate case and customer records, ensuring data quality, compliance, and prevention of repeat errors.
Consider broader customer needs and long-term outcomes, not just the immediate complaint, to support good customer outcomes.
Constructively challenge policies, processes, and controls, identifying risks and improvement opportunities.
Handle complaints across all levels, including Executive, media, and high-profile cases when required.
Act as part of the organisation’s first line of defence, ensuring adherence to regulatory requirements, internal controls, and FCA standards.
Make informed risk decisions, escalating and challenging where appropriate in line with the Risk Management Framework.
Promote a positive team culture, supporting colleagues and demonstrating flexibility to meet business needs.

Skills and experience

Strong understanding of the regulatory environment, including FCA complaint-handling requirements, the role of the Financial Ombudsman Service (FOS), and associated operational and regulatory risks.
Sound knowledge of TCF, Consumer Duty, and regulatory obligations, with the ability to apply these in day-to-day decision-making.
Understanding of wider operational processes and how complaints interact with end-to-end customer journeys.
Excellent communication skills (written and verbal), with the ability to build rapport, manage difficult conversations, remain calm under pressure, and communicate clearly and logically.
High levels of accuracy and attention to detail, with a strong focus on quality, consistency, and error prevention.
Strong ability to adapt approach to individual customer needs, supporting fair treatment and positive customer outcomes.
Confident IT and systems capability, with the ability to work across multiple internal platforms and tools.
Ability to work independently, using judgement to manage cases effectively and escalate appropriately when required.
Effective questioning, planning, and organisational skills, enabling strong case management and workload prioritisation.

Benefits

Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.

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Refine Your Search

personal lines executive jobs in leeds, eng

Complaint Handler

Cybercrime Investigator

Executive Assistant

Business Development Executive

Business Development Executive Key-Nat

Apprentice Operational Support Officer (Band 6/AO)

Paralegal/Solicitor

Customer Relationship Executive (IT Industry)

HR Business Partner

Principal Legal Officer (PO4)

New Business Motor Trade Underwriter

Finance and Systems Assurance Officer

Business Development Executive - Graduate

Business Development Executive

Sales Executive

Events Production Manager

RTA/EL/PL Intermediate Track Claims Handler

HEMS Doctor - Yorkshire Air Ambulance

Client Executive

Sales Lead Co-ordinator

I want to receive the latest job alerts for personal lines executive in leeds, eng

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