Resources business partners Work, Jobs in Leeds, Eng (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Supply Chain Director
thebigword —Leeds
- Up to £75,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Planning Co-ordinator
Anchor —Bradford
- £32,000 a year
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee discount
5d
Leeds Trade Activation Executive
Jubel —Leeds
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Business and Marketing Officer
Ghyll Royd School, Pre-School and Nursery —Burley in Wharfedale
- £20,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Free parking
- Sick pay
Quick apply
4h
Safeguarding Team Leader
Leeds City College —Leeds
- £36,987 - £39,238 a year
- Full-time
- Hybrid work
- Education
- No degree
- Annual leave
13d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Head of People Services
Eville & Jones —Leeds
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
- Annual leave
- Employee discount
6d
Trainee Traffic Management Project Manager
Go Traffic Management —Leeds
- £33,046 a year
- Full-time
- Driving
- IT
- Communication skills
Quick apply
Business Information Librarian
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
7d
WYLVEP Programme Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Sales
- Social media management
- Project management
- Annual leave
3d
HR Advisor
Real Life Options —Knottingley
- £33,000 - £35,000 a year
- Full-time
- Travel
- Human resources
- IT
- Annual leave
- Employee assistance programme
Quick apply
Training Manager
Bakkavor —Leeds
- Organisational skills
- Employee discount
- Life insurance
14d
Business Deployment Manager
Bakkavor —Leeds
- Employee discount
- Life insurance
14d
Apprentice Project Manager
Sweco —Leeds
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
11d
Continuous Improvement Manager
Capita —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Driving
4d

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
4 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

resources business partners jobs in leeds, eng

Customer Partnership Manager

Operations Manager

Supply Chain Director

Planning Co-ordinator

Leeds Trade Activation Executive

Business and Marketing Officer

Safeguarding Team Leader

Senior Project Manager

Train Service Controller

Head of People Services

Trainee Traffic Management Project Manager

Business Information Librarian

Operations Manager

WYLVEP Programme Manager

HR Advisor

Training Manager

Business Deployment Manager

Apprentice Project Manager

Catchment Team Leader

Continuous Improvement Manager

I want to receive the latest job alerts for resources business partners in leeds, eng

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