Retail development manager Work, Jobs in Leeds, Eng (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
11h
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Lead Training Manager (Retail)
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Employee discount
Quick apply
Retail Development Manager
Booker Group —Leeds
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Quick apply
5d
Product Manager
interactive investor —Leeds
- From £65,000 a year
- Full-time
- Hybrid work
- SQL
- Product management
- Agile
- Annual leave
- Employee discount
Quick apply
2d
Supervisor
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Lead Brand Advisor
Yorkshire Water —Bradford
- £48,501 - £60,626 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
9d
Retail Store Manager
Company Shop Group —Bradford
- £49,633 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
First Line Manager
TJX Europe —Wakefield
- Overtime
- Hospitality
- Leadership
- Employee discount
Senior Manager - Service Design
Yorkshire Building Society —Leeds
- Up to £113,000 a year
2d
Production Shift Manager
Warburtons —Wakefield
- Full-time
- Bakery
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
7d
Business Development Manager (Northern England)
Hurst Joinery Projects —Bradford
- Full-time
- Hybrid work
- Business development
- Travel
- Negotiation
- Annual leave
- Life insurance
Quick apply
7h
General Manager
Hollywoodbowlgroup —Leeds
- Up to £41,000 a year
- Weekend availability
- Hospitality
- Bar
- Employee discount
Retail Store Manager (Full-Time) - Leeds
New Balance —Leeds
- Weekend availability
- Remote
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Account Manager
ELEMIS —Leeds
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
Iceland —Leeds
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
13d
Sourcing Manager
Yorkshire Building Society —Leeds
- Up to £55,000 a year
- Call to connect
- Hybrid work
- Management
- IT
- Negotiation
Sales Associate
H.Samuel —Leeds
- £12.71 an hour
- Part-time
- Employee discount
9d
Audi Stock & Preparation Manager
Sytner Audi Leeds —Leeds
- Full-time
- Employee discount
3h

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 - £60,000 a year
11 hours ago

Qualifications

Root cause analysis

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

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Refine Your Search

retail development manager jobs in leeds, eng

Compliance Manager

Shift Operations Manager

Lead Training Manager (Retail)

Retail Development Manager

Product Manager

Supervisor

Lead Brand Advisor

Retail Store Manager

Proofreader

First Line Manager

Senior Manager - Service Design

Production Shift Manager

Business Development Manager (Northern England)

General Manager

Retail Store Manager (Full-Time) - Leeds

Account Manager

Duty Manager

Sourcing Manager

Sales Associate

Audi Stock & Preparation Manager

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