Senior it support technician Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Senior Revit Technician
GHD —Leeds
- Quality control
- Mentoring
- Leadership
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
Quick apply
Junior IT Technician
Belzona Limited —Harrogate
- £26,227.50 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
14h
Technician/Senior Technician - Rail Civils
WSP —Leeds
- Part-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Flexitime
- Work from home
Flood and Climate Resilience Senior Technician
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Full-time
- Maintenance
- Continuous improvement
- Communication skills
- Annual leave
Service Manager - Property Services
Connect Housing Association Ltd. —Dewsbury
- £53,026 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
2d
Contract Wordings Technician
Markel International Services Ltd —Leeds
- Organisational skills
- Contracts
- Annual leave
- Flexible schedule
Quick apply
Sample Receipt Senior Technician
ifp-labs UK West Yorkshire Ltd —Halifax
- £8.88 - £12.96 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
8d
Senior Project Engineer
Yorkshire Water —Sheffield
- £50,796 - £65,123 a year
- Full-time
- Travel
- In-person
- Annual leave
- Flexible schedule
Senior Bridge Engineer - Leeds
Roughan & O'Donovan —Leeds
- Civil engineering
- English
- Business development
- Free parking
- Annual leave
Electrical Technician
Integral UK —Leeds
- £40,000 - £50,000 a year
- Full-time
- Forklift
- Continuous improvement
- Organisational skills
Quick apply
Service Desk Team Leader
Pragma —Bradford
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
3d
Service Technician, P&HS, UK
Kemira —Bradford
- £36,045 - £42,053 a year
- No degree
- Travel
- Communication skills
19h
Senior Active & Sustainable Transport Consultant /Engineer
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Leadership
CAD Technician (Technical Surveyor)
Vico Homes —Castleford
- £39,354 - £43,878 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
3d
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Service Manager -BYD
Riverside Motors —Wakefield
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee discount
Specialist Clinical Pharmacy Technician - Homecare
Mid Yorkshire Teaching NHS Trust —Wakefield
- £39,959 - £48,117 a year
- Full-time
2d
Civil Engineer, Water Projects
AECOM —Leeds
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
14d

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Service Desk Team Leader

Gamma -
Leeds

Quick apply

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

Quick apply

Refine Your Search

senior it support technician jobs in leeds, eng

Service Desk Team Leader

Senior Revit Technician

Maximo Operations Technician - UK & EMEA

Junior IT Technician

Technician/Senior Technician - Rail Civils

Flood and Climate Resilience Senior Technician

Service Manager - Property Services

Contract Wordings Technician

Sample Receipt Senior Technician

Senior Project Engineer

Senior Bridge Engineer - Leeds

Electrical Technician

Service Desk Team Leader

Service Technician, P&HS, UK

Senior Active & Sustainable Transport Consultant /Engineer

CAD Technician (Technical Surveyor)

Pensions Calculation Analyst

Service Manager -BYD

Specialist Clinical Pharmacy Technician - Homecare

Civil Engineer, Water Projects

I want to receive the latest job alerts for senior it support technician in leeds, eng

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