Service designer customer journey Work, Jobs in Leeds, Eng (with Salaries)

Product Designer
Channel4 —Leeds
- From £51,844 a year
- Hybrid work
- Travel
- Agile
- Communication skills
3d
Intermediate Content Designer
HippoDigital —Leeds
- £38,500 - £47,000 a year
- Hybrid work
- Agile
- In-person
- HTML
- Employee discount
10d
UX Designer
InfoTrack —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Flexitime
Quick apply
8d
Senior Business Analyst
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Bachelor's degree
- Agile
- In-person
- Employee discount
4d
Product Lead
Lloyds Banking Group —Leeds
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Financial services
- Leadership
7d
Senior Service Designer
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Agile
- In-person
- Employee discount
10d
Retail Sales Designer
Wren —Wakefield
- £26,440 - £50,000 a year
- Weekend availability
- Sales
- Annual leave
- Employee discount
Quick apply
Design System & Operations Manager
Channel4 —Leeds
- From £75,250 a year
- Hybrid work
- Travel
- Communication skills
3d
Service Design Architect
Leeds Building Society —Leeds
- £62,000 - £72,000 a year
- Hybrid work
- Flexible schedule
14d
Team Member - York, Designer Outlet Village
Pret A Manger —York
- £14.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Senior Marketing Lifecycle Manager
Provenir Inc —Leeds
- Full-time
- Remote
- Sales
- Analysis skills
- Marketing
- Annual leave
Quick apply
Service Design Lead (12 months - Maternity Cover)
Skipton Building Society —Skipton
- £68,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
Marketing Data Activation Executive
Quickslide —Brighouse
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- APIs
Solar Technical Designer
Zuno Tech Group —Leeds
- Full-time
- Schematics
- Communication skills
- Annual leave
Supervisor
Levi Strauss & Co. —York
- Full-time
- Sales
- Customer service
- Team management
Quick apply
2d
Senior Substation Secondary (P&C) Design Engineer
AtkinsRéalis —Leeds
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
Solar Technical Designer
Zuno —Leeds
- Full-time
- Schematics
- Communication skills
- Annual leave
Quick apply
Showroom Sales Manager
Bathroom Showroom —York
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
11d
Senior Substation Primary (HV Plant) Design Engineer
AtkinsRéalis —Leeds
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree

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Intermediate Content Designer
HippoDigital —Leeds
Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to…
£38,500 - £47,000 a year
10d
Product Marketing Executive (eCommerce Content)
BURG-WACHTER UK Ltd. —Bradford
Hybrid (2 days office / 3 days home). Hybrid working (2 days office / 3 days home). Creation of product video content for Tiktok shop or other social commerce…
£28,000 a year
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Product Designer

Channel4 -
Leeds

Apply Now

Job details

From £51,844 a year
3 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Responsive web design
Agile
User research
Figma
Communication skills

Full job description

Vacancy No

VN2852

Location City

Leeds

Location Country

United Kingdom

Job Description

Reports to: Head of Design
Department: Streaming Product & Growth
Location: Leeds (this role requires travel between Leeds & London offices once per fortnight)
Job Grade: P1

DEPARTMENT DESCRIPTION

The Streaming department is responsible for the strategy, development, and operation of our digital streaming platform, delivering high-quality, on-demand content to audiences across multiple devices and markets.

The team drives innovation in user experience, content delivery, and platform technology, ensuring our streaming service remains competitive and aligned with evolving consumer expectations.

Working cross-functionally with technology, marketing, content and editorial, commercial and insights, the department is at the forefront of digital transformation enabling the business to reach new audiences and maximize engagement in a rapidly changing media landscape as part of our FAST Forward strategy.

JOB PURPOSE

The cross-platform designer will craft intuitive, engaging, and visually compelling experiences across mobile, desktop, and big-screen devices for our streaming business. This role ensures that design decisions are customer-led while balancing commercial objectives and business priorities.

Working closely with Product, Growth, Technology, Research and Insights teams, the designer will translate user needs and business goals into design solutions that elevate the viewer experience and drive growth.

KEY RESPONSIBILITIES

Design seamless, consistent experiences across mobile, desktop, and big-screen platforms, ensuring usability and accessibility standards are met.
Champion a customer-first approach, leveraging research and insights to inform design decisions while balancing commercial and strategic objectives.
Collaborate with Product Managers to translate requirements into high-quality design outputs, including wireframes, prototypes, and final UI assets.
Apply and evolve the C4 streaming design system to maintain consistency across platforms while introducing innovative solutions that enhance the experience.
Use data-driven insights and experimentation (A/B testing, MVT) to validate design hypotheses and optimise user journeys.
Advocate for design best practices and contribute to a culture of creativity and continuous improvement, being a facilitator of both.
Ensure designs align with brand guidelines, delivering experiences that reflect Channel 4’s remit and distinct brand.
Communicate design rationale clearly to stakeholders, influencing decisions and ensuring alignment across teams.
Champion accessibility standards across all product experiences, ensuring inclusivity and compliance with relevant guidelines.
Collaborate with 3rd party development partners to drive design decision efficiencies and ensure feasibility of ideas
Create high fidelity prototypes that enable both stakeholder engagement and user testing
Work with Head of Design to create and maintain key product and service design assets such as personas, service blueprints and UX guidelines
Work with stakeholders across other business areas such as Brand and Content to understand business outcomes and ideate how these can be supported and delivered through UX, facilitating Product discovery methods

CAPABILITIES

Strategic planning and delivery - Leads strategically, translating organisational goals into clear priorities, plans and measurable outcomes.
Performance and commercial acumen - Demonstrates strong commercial awareness and accountability for delivering sustainable performance.
Viewer and customer centric mindset - Places audiences, customers, and partners at the heart of decision-making and solution design.
Data led and analytical decision making - Uses data, insight, and evidence to drive decisions, evaluate impact and improve outcomes.
Cross-Functional collaboration and agile leadership - Leads collaboratively across boundaries, fostering agility, experimentation, and shared ownership.
Market Awareness and innovation - Scans the external environment to anticipate change, identify opportunities and drive innovation.

BEHAVIOURS

Growth mindset (Grow) – Seeks challenge with a curious mindset and a strong desire to learn, grow and continually improve.
Accountability (Get stuff done) - Delivers results and takes responsibility for outcomes.
Collaboration (Include) – Uses empathy and encourages co-creation and inclusive partnerships, to get to better outcomes.
Transformation (Innovate) - Embraces and proactively drives change, with resilience and tenacity.

KEY STAKEHOLDERS:

Product Director
Product Team
Streaming Business Director
Technology (internal and 3rd party)
Marketing and Brand
Commercial
Content and Editorial
Growth and Audience Optimisation
Channel 4+
Audience Insights

ESSENTIAL EXPERIENCE & SKILLS:

Proven experience designing for multiple platforms (mobile, desktop, big screen) within a digital product environment, ideally streaming or media.
Strong understanding of responsive and adaptive design principles including interaction patterns for OTT platforms.
High proficiency in design tools such as Figma.
Experience working within agile delivery frameworks and cross-functional squads.
Experienced in service design and discovery/ideation methodologies.
Ability to balance user-centric design with commercial and strategic priorities.
Strong communication skills to articulate design decisions and influence stakeholders.
Familiarity with design systems and component-based design approaches.
Strong collaborator and facilitator
Skilled in prototyping and self-service user research tools such as Maze

DESIRABLE EXPERIENCE & SKILLS:

Media or entertainment industry experience.
Knowledge of motion design.
Exposure to experimentation frameworks and data-driven design optimization.
Interactive and coded prototyping

Basic salary per annum starting from

£51,844.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won’t be able to consider your application without them.

Please outline how you meet the ‘Essential Experience & Skills’ outlined in the Job Description (Max 500 words)

Benefits

There are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you;

Private medical insurance

Free Virtual GP access for employees

Free Female Health hormone test each year

Free Tastecard membership

Access to financial wellbeing resources

Discounted Gym memberships

Pension

Life Assurance

Income Protection

Holiday Purchase

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.
Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date

30 Jun 2026

Equal Opportunities

Channel 4’s purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.

We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.

Disability Confident Scheme:
Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.

For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.

Care Leaver Friendly Employer:
Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.

For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.

Workplace Adjustments:
We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail [email protected]

Apply Now

Refine Your Search

service designer customer journey jobs in leeds, eng

Product Designer

Intermediate Content Designer

UX Designer

Senior Business Analyst

Product Lead

Senior Service Designer

Retail Sales Designer

Design System & Operations Manager

Service Design Architect

Team Member - York, Designer Outlet Village

Senior Marketing Lifecycle Manager

Service Design Lead (12 months - Maternity Cover)

Marketing Data Activation Executive

Solar Technical Designer

Supervisor

Senior Substation Secondary (P&C) Design Engineer

Solar Technical Designer

Showroom Sales Manager

Senior Substation Primary (HV Plant) Design Engineer

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