Service desk support Work, Jobs in Leeds, Eng (with Salaries)

Overnights Customer Service Advisor
HSBC Global Services Limited —Leeds
- £2,300 a week
- Weekend availability
- Hybrid work
- In-person
- Annual leave
- Work from home
18h
Call Centre Agent
Fortrea —Leeds
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
Cashier
Grosvenor Casinos —Leeds
- £12.96 an hour
- Weekend availability
- Customer service
- Cash handling
- Communication skills
Quick apply
1d
Casualty Claims Handler
Davies —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Help Desk Operative
CBRE —Leeds
- Full-time
- Analysis skills
- Maths
- Typing
Warehouse Operative
gategroup —Leeds
- £13.01 an hour
- Overtime
- Customer service
- English
- Quality control
- Free parking
- Annual leave
Quick apply
Community Host
Avenue HQ —Leeds
- £26,500 a year
- Full-time
- Google Suite
- Sales
- Front desk
Quick apply
4d
Receptionist (Nights)
The Queens Hotel —Leeds
- £22,713.60 a year
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
5d
Operational Support Officer
HM Courts & Tribunal Service —York
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d
Office Administrator
Elite Property Managment —Leeds
- From £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Student Experience Officer
Study Group —Leeds
- £26,520 a year
- Full-time
- Bachelor's degree
- No degree
- Front desk
2d
Nights Guest Service Assistant
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- Hotel
- Organisational skills
- Front desk
- Free parking
- Employee assistance programme
Quick apply
1d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
12d
Cashier
The Rank Group —Leeds
- £12.96 an hour
- Weekend availability
- Customer service
- Cash handling
- Communication skills
Quick apply
1d
Office Coordinator
Zuno Tech Group —Leeds
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
IT Service Desk Analyst
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £28,392 - £31,157 a year
- Full-time
1d
Front Desk Coordinator
Hentons —Leeds
- £23,900 - £25,000 a year
- Full-time
- Inventory control
- Microsoft Office
- Continuous improvement
- Gym membership
- Sick pay
Quick apply
8d
Customer Liaison Officer
Yorkshire Housing —Leeds
- £32,718.89 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Operations Assistant
TIP GROUP —Knottingley
- £31,000 a year
- Communication skills
- Referral programme
Quick apply
Night Auditor
Marriott Leeds —Leeds
- £13.87 an hour
- Weekend availability
- Bar
- Hotel
- Front desk
Quick apply

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Overnights Customer Service Advisor

HSBC Global Services Limited -
Leeds

Apply Now

Job details

Full-time
£2,300 a week
18 hours ago

Benefits

Annual leave
Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction

Full job description

We’re looking for people with a passion to support our ambition of being the most loved bank.

Have the experience of delivering outstanding customer service? Why not join our Premier Banking Overnights Team (based in Leeds and Maxim Park as a Customer Service Advisor.) We’re a 24/7 contact centre, operating 365 days of the year.

Requirements for the role

Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Be a problem solver with excellent attention to detail.
Be happy to support in educating our customers around HSBC products and alternative digital banking platforms

Training

Although customer service experience and crystal-clear communication is essential, you don’t need to have previous contact centre experience, as we can teach you everything you need to know via our comprehensive training programme.
Throughout training, advisors are supported in our academy with the support of a Development Officer. This is where you’ll be taking your first live customer calls.
Our training and academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office.
If you are successful in your application, the specific training you require and for what duration will be confirmed depending on your prior experience and skills.
Where possible we ask that you do not take any holidays during your training period as these will be limited during this period and can be discussed further at interview.
You must also be able to commit to the role for a minimum of 12 months.

Salary: The annual package will comprise of a competitive salary and potential step pay along with a £2300 annual overnight allowance.

Holiday: 25 days paid holiday (+ bank holidays) + 52.5 additional hours

Hours: 35 hours per week.

Shifts: Monday to Sunday, 22:00 – 08:00

Working patterns: Our Contact Centre is open 24/7, 365 days of the year. We have a variety of attractive compressed working patterns on offer.

Example: Rolling 2-week, 35 hours per week - compressed shift

Week 1: Monday: 22.30-07.30 | Tuesday: Off | Wednesday: 22:00-8:00 | Thursday: Off | Friday: Off | Saturday: 22.00-08.00 | Sunday: 22.00-08.00

Week 2: Monday: 22:30-07:30 | Tuesday: Off | Wednesday: 22.00-08.00 | Thursday: 22.00-08.00 | Friday: 22.00-08.00 | Saturday: Off | Sunday: Off

If successful in your application, you will be offered a shift pattern similar to the above, taking into consideration both yours and the business’s needs.

Hybrid working requirements

We operate a hybrid working environment, meaning colleagues are required to work in the office for 60% of their time.
Overnight colleagues will be based in one of our 24/7 offices (Leeds or Maxim Park). Following training, you will be working from home initially with the expectation to come into the office one day a month. Occasionally, we may also need additional ad hoc days in the office. When this happens, we’ll plan these in advance and provide sufficient notice.
To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

We value difference

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email - [email protected] or Telephone: +44 207 832 850

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].

Apply Now

Refine Your Search

service desk support jobs in leeds, eng

Overnights Customer Service Advisor

Call Centre Agent

Cashier

Casualty Claims Handler

Help Desk Operative

Warehouse Operative

Community Host

Receptionist (Nights)

Operational Support Officer

Office Administrator

Student Experience Officer

Nights Guest Service Assistant

Digital (IT) Service Desk Analyst

Cashier

Office Coordinator

IT Service Desk Analyst

Front Desk Coordinator

Customer Liaison Officer

Operations Assistant

Night Auditor

I want to receive the latest job alerts for service desk support in leeds, eng

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