Subject matter expert Work, Jobs in Leeds, Eng (with Salaries)

Customer Experience Advisor
Novuna —Leeds
- £26,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Communication skills
4d
Training & People Officer
CRS Ltd —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Academy Lead - AI, Emerging Skills, Tech, Data & Online
ASDA —Leeds
- Full-time
- In-person
- AI
- Store discount
- Annual leave
3d
Claims Adjuster - Multinational
QBE —Leeds
- Full-time
- Remote
- Microsoft Word
- Microsoft Office
- Analysis skills
Implementation Consultant - Pensions Development
Civica —Leeds
- Remote
- Microsoft Word
- Microsoft Excel
- Azure
- Annual leave
- Referral programme
Quick apply
Support Worker - Leeds (Osman House)
Brainkind —Leeds
- £13.21 - £14.71 an hour
- Full-time
- Rehabilitation centre
- IT
- Communication skills
- Free parking
- Annual leave
Customer Success Advisor
REXEL —Leeds
- Full-time
- Annual leave
- Employee discount
Quick apply
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
Consumer Protection and Advertising Co-Ordinator
ASDA —Leeds
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Store discount
- Annual leave
1d
Financial Planning Administrator
The Progeny Group Limited —Leeds
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Employee assistance programme
- Referral programme
Quick apply
8hr Sales Assistant
Boux —Leeds
- £9.44 - £12.77 an hour
- 8 hour shift
- Sales
- Customer service
5h
People Partner - South Coast
ASDA —Leeds
- Full-time
- Human resources
- In-person
- Store discount
- Annual leave
3d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
Sales Operations Specialist - Temporary
UPS —Wakefield
- Microsoft Powerpoint
- Microsoft Word
- Spanish
Front End Specialist Launch Team
Ball Corporation —Wakefield
- £62,300 - £89,690 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Intermediate Content Designer
HippoDigital —Leeds
- £38,500 - £47,000 a year
- Maintenance
- Agile
- In-person
- Employee discount
3d
Communications & Marketing Officer - Hybrid
Brainkind —York
- Up to £31,500 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Bid & Policy Writer
Progressive Care Limited —Rotherham
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
7d
Marketing Manager (Campaigns)
UK Coaching —Leeds
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Agile
- Work from home
- Life insurance
Quick apply
14d
Senior Process Improvement Analyst - 6 month FTC
Zenith —Leeds
- Up to £60,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
23h

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Customer Experience Advisor

Novuna -
Leeds

Apply Now

Job details

Full-time
£26,000 a year
4 days ago

Qualifications

Computer literacy
Communication skills

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 12 2026

26,000

Do you thrive supporting and helping others? Fancy joining an award-winning customer-obsessed team? Don't want to work weekends…? No problem!

If your answer is 'yes' to all of these, keep reading.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

As a Customer Experience Advisor, you will serve as the primary point of contact for our customers through multiple communication channels, including phone and email. Some of our customers may be experiencing financial difficulty and your role will be to help decide how we can best support them, ensuring they feel satisfied with our service. You will be discussing payment options, agreeing payment plans and providing solutions to help customers get back to financial health.

Our contact centre is open Monday – Friday 8.45am - 5:15pm, and as a full-time Customer Experience Advisor you'll be working 37 hours per week during these timeframes.

You'll also:

Actively listening to customers to understand their needs, answer their questions, and resolve any issues to their satisfaction

Becoming a subject matter expert of our products and services to be able to best support customers, offering guidance and showing understanding

Working collaboratively with the wider team to always ensure fair customer outcomes are met

Dealing with customer complaints and finding resolutions to problems, displaying empathy at all times

What you'll bring.

You are positive and enthusiastic, with a friendly and upbeat demeanour when interacting with our customers. You are comfortable working in a fast-paced environment, with the ability to adapt and adjust your approach to different situations accordingly. You have strong problem-solving skills and can think on your feet when it comes to resolving customer issues and handling difficult situations in a calming nature.

You'll be a great fit if you:

Are computer literate and able to pick up new systems with ease.

Have a customer-centric mindset to deliver exceptional service and create positive experiences for customers

Have excellent interpersonal skills including verbal and written communication .

The ability to handle difficult and challenging situations with empathy and professionalism .

Are a trustworthy team player who is able to build rapport quickly .

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Next steps.

If you are passionate about providing outstanding customer service and believe you have what it takes to excel in this role, start your application today and see what Novuna can offer you.

The application process consists of 3 stages:

Customer-focused questionnaire – designed to help us best understand you and the approach you take when dealing with customers

Recorded video – asking why you want to be a Customer Experience Advisor at Novuna and looking for some great examples of excellent communication, where you have shown empathy, resilience and adaptability in previous roles

Face-to-face interview and written exercise – coming in to meet us is a great way to feel the culture of Novuna and ensure that the role is exactly what you were hoping for, whilst also assessing your written communication and potential to work within our company values of Harmony, Sincerity and Pioneering Spirit!

You will be joining an award-winning team who love to celebrate and promote success. If this sounds like something you'd love to be part of then what are you waiting for?

Interviews will be taking place Tuesday 25 Aug PM - Wednesday 26 Aug AM -Thursday 27 Aug AM - The start date will be Monday 28th September

Being yourself

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, everything begins and ends with the customer. Our Customer Service & Operations teams are the ones making sure we deliver phenomenal customer experiences. In a diverse business like ours, there are many roles in Customer Service & Operations, with each division having unique customer needs.

We think it's a great place to work,

What do customer experience skills look like?

The skills we look for in our job adverts come to life every day across our Customer Service & Operations teams. From building trust and communicating with empathy to solving problems and taking ownership, our people play a vital role in creating great experiences tailored to our customers needs.

Hear directly from colleagues in roles just like the one you’re applying for in the video.

Ready to apply?

Step 1:

Record a video interview. This allows us to get to know you better and see how you communicate and present yourself. Like the test, take your time to answer clearly and authentically

Step 2:

Complete a Situational Judgement Test. This helps us understand how you might handle real-life work scenarios. Take your time and answer honestly.

Step 3:

Next we will invite you to take part in a recorded video interview. This seems daunting, but don't worry! You'll have three attempts to answer each question.

Step 4:

Finally, we will ask you to come along to an in-person assessment centre and at the end we may offer you the job!

Apply Now

Refine Your Search

subject matter expert jobs in leeds, eng

Customer Experience Advisor

Training & People Officer

Academy Lead - AI, Emerging Skills, Tech, Data & Online

Claims Adjuster - Multinational

Implementation Consultant - Pensions Development

Support Worker - Leeds (Osman House)

Customer Success Advisor

Colleague Relations Senior Manager

Consumer Protection and Advertising Co-Ordinator

Financial Planning Administrator

8hr Sales Assistant

People Partner - South Coast

Level 3 Support Analyst - AI Specialist

Sales Operations Specialist - Temporary

Front End Specialist Launch Team

Intermediate Content Designer

Communications & Marketing Officer - Hybrid

Bid & Policy Writer

Marketing Manager (Campaigns)

Senior Process Improvement Analyst - 6 month FTC

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