Customer experience analyst Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
13d
Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Data Analyst
My Purchasing Partner —Wakefield
- £29,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Salesforce
- Microsoft Office
- Free parking
Quick apply
2d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
6d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
1d
Safer Gambling Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Customer Data Insights Analyst
Ligentia —Leeds
- Full-time
- Azure
- SQL
- AWS
Client Onboarding Administrator (Operations)
TransUnion —Leeds
- Full-time
- Sales
- Microsoft Office
- Computer skills
- Employee stock purchase plan
- Annual leave
9d
Business Analyst
Ligentia —Leeds
- Full-time
- Azure
- ERP systems
- Bachelor's degree
Graduate Data Analyst
Sika —Leeds
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
14h
Data Analyst
Pharmacy2U —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Master Data Analyst
ghd Hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Quality & Performance Analyst
National Highways —Wakefield
- £36,200 - £40,450 a year
- Full-time
4d
Loss Prevention Data Analyst
NEXT —Pontefract
- £19.49 an hour
- Full-time
- Google Suite
- Analysis skills
- Computer skills
- Free parking
- Employee discount
2d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
Associate Education Monitoring Analyst - 24/7 shift rotation
Qoria —Leeds
- £26,796 a year
- Full-time
- Customer service
- English
- Analysis skills
- Life insurance
- Referral programme
Business Intelligence Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee stock purchase plan
- Annual leave
2d
Associate Education Monitoring Analyst - Term Time Only
Qoria —Leeds
- £26,796 a year
- Full-time
- Customer service
- English
- Analysis skills
- Life insurance
- Referral programme
Data Business Analyst - Retail
Cognizant —Leeds
- Full-time
- Hybrid work
- Azure
- Sales
- Merchandising

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customer experience analyst jobs near leeds, wyk

Service Desk Analyst

C365Cloud -
Wakefield

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year
13 days ago

Benefits

Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Jira
Microsoft Excel
Customer service
Technical support
SQL
Database administration
Confluence
Organisational skills
IT
SaaS
Communication skills

Full job description

WHO WE ARE

C365Cloud is an award-winning, cloud-based software solution designed for organisations with large property estates. Our platform helps organisations audit, manage, and improve their statutory compliance and facilities management inspections. It also enables proactive compliance management, allowing organisations to track risks and manage actions efficiently.

THE ROLE

Due to continued expansion, we are looking to recruit a Service Desk Analyst to join our team. Based at our Wakefield office, the successful candidate will work within the Helpdesk Team and play a key role in the wider Customer Services Team, ensuring we meet and exceed client service expectations.

Key Responsibilities

Ownership of Cases – Managing service requests and providing expert support to customers.
SLA Management – Ensuring all tickets received by the helpdesk are actioned within agreed SLAs, and that all support calls are handled professionally and resolved within these timeframes.
Client Meeting Support – Ensuring actions from client meetings are completed within the required timescales and supporting colleagues by preparing necessary materials before meetings.
Client Onboarding & Success – Assisting with the onboarding of new clients, particularly in setting up and managing new user accounts.
Knowledge Management – Contributing to the creation and maintenance of knowledge base articles to ensure accurate and up-to-date documentation.
Document Processing – Ensuring all documents uploaded to the supplier portal are processed within agreed SLAs.
Process Adherence – Ensuring all defined business processes are followed within agreed timescales.
Proactive Problem-Solving – Participating in incident analysis and problem management, identifying trends, and recommending improvements.
Cross-Team Collaboration – Working closely with other teams to facilitate smooth handovers and drive continuous service improvements.

ABOUT YOU

This role is ideal for someone who has previous experience working on a Service Desk in a customer service or technical support capacity and is now looking to take the next step in their career.

We are looking for someone with:

A strong background in Service Desk operations, including handling support tickets, troubleshooting issues, and assisting users.
A commitment to delivering high-quality support while continuously improving client interactions, service processes, and overall efficiency.
A passion for providing exceptional customer service and enhancing client satisfaction.
The ability to handle complex issues and collaborate across teams to develop innovative solutions.
Experience in a SaaS environment (highly advantageous) and a solid understanding of SQL and database concepts.

ESSENTIAL SKILLS

Previous experience working in a Service Desk environment.
Proactive and hardworking, with a strong work ethic.
Positive attitude towards work and a commitment to delivering high-quality service.
Analytical and problem-solving mindset, with the ability to assess and resolve issues effectively.
Strong organisational skills, with the ability to manage daily workloads and meet specific deadlines.
Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, customers, and clients.
Strong telephone capability, including an excellent telephone manner and professional approach.
IT proficiency, including experience with Excel and Word.
Basic SQL knowledge, with an understanding of database concepts and the ability to perform simple queries.

DESIRABLE SKILLS

Intermediate database administration skills.
Familiarity with tools such as Jira and Confluence.
Understanding of data protection risks and knowledge of UK GDPR compliance.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full-time office based position, are you able to commit to this?

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience analyst jobs in leeds, wyk

Service Desk Analyst

Workforce Optimisation Analyst

Data Analyst

Service Desk Analyst - Tier I

Service Analyst

Flight Operations Data Analyst

Safer Gambling Analyst

Customer Data Insights Analyst

Client Onboarding Administrator (Operations)

Business Analyst

Graduate Data Analyst

Data Analyst

Master Data Analyst

Quality & Performance Analyst

Loss Prevention Data Analyst

IT Service Desk Analyst

Associate Education Monitoring Analyst - 24/7 shift rotation

Business Intelligence Analyst

Associate Education Monitoring Analyst - Term Time Only

Data Business Analyst - Retail

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