Customer experience specialist Work, Jobs in Leeds, Wyk (with Salaries)

Customer Service Specialist - Debt Support
StepChange —Leeds
- £36,571 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
9d
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Property Operations Assistant (Full Time)
Allsop Letting and Management —Leeds
- £30,000 - £34,000 a year
- Full-time
- In-person
- Office experience
Quick apply
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Receptionist/Administrator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £25,272 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Annual leave
- Work from home
2d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Casualty Claims Handler
Davies —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Installations Administrator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Customer service
- English
- Microsoft Office
Quick apply
3d
Client Acquisition Specialist
Morgan Fuels —Leeds
- £26,500 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
13d
Junior Paralegal
BW Legal —Leeds
- From £20,200 a year
- Overtime
- Case management
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
3d
Dental Treatment Co-ordinator (Virtual Consultations)
Vitruvian Dental Studio —Leeds
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
Quick apply
10d
Implementation Specialist
TPP —Leeds
- £45,000 a year
- No experience needed
- Project management
- IT
Commercial Relationship Manager
Anchor —Leeds
- £48,000 a year
- Analysis skills
- Travel
6d
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Head of PPC
Vintage.com —Gildersome
- £60,000 - £80,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Leadership
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Administration Support
Together Women —Leeds
- £25,877 a year
- Full-time
- Administrative experience
- Mentoring
- Contracts
- Employee assistance programme
- Sick pay
Quick apply
6d

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Customer Service Specialist - Debt Support

StepChange -
Leeds

Quick apply

Job details

Permanent | Full-time
£36,571 a year
9 days ago

Qualifications

Analysis skills

Full job description

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

You'll handle complex, sensitive, and high-risk situations where there isn't a clear path to follow, and where you'll need to take ownership of how things move forward.

You'll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

It's not just about solving the problem, it's how you handle it, communicate it, and guide people through it that makes the difference.

About the Role

You'll support clients across their full journey, from initial conversations and recommendations through to ongoing support, where situations are complex, sensitive, or don't fit standard processes.

Alongside direct client work, you'll provide expert guidance to colleagues through a Knowledge Line function, helping others navigate difficult scenarios with confidence.

You'll work with some of the most vulnerable clients, applying strong judgment, emotional intelligence, and problem-solving to ensure the support provided is safe, appropriate, and consistent.

You'll be based in our Leeds office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection (2 to 3 days in the office per week).

Your first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

What You'll Be Doing

Day to day, you'll:

Support clients facing complex or sensitive situations, offering clarity, reassurance, and expert guidance
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support
Step in to resolve challenging or atypical cases, identifying the root cause and unblocking progress
Provide trauma-sensitive support to clients experiencing distress or vulnerability
Manage high-risk or sensitive situations appropriately, including escalation where needed
Offer expert advice to colleagues via a Knowledge Line, supporting difficult or unusual scenarios
Work within governance and safeguarding frameworks, using judgment to flex processes where appropriate
Create tailored follow-up plans to support stability and progress
Maintain accurate records and use digital tools and systems to support decision-making
Contribute to continuous improvement by identifying patterns and opportunities to refine processes

About You

You bring a calm, thoughtful approach to complex situations, combining empathy with strong analytical thinking. You're confident making decisions in nuanced scenarios and take ownership of achieving the right outcome.

You don't rely on having a clear script or defined path. You're able to assess situations, make sense of complexity, and decide how to move things forward, using your judgment to decide how to move things forward.

You communicate clearly and adapt your style to the person in front of you, whether that's a client in distress or a colleague needing guidance. You're able to manage emotion, ask the right questions, and keep conversations focused and constructive, even in difficult situations.

You'll thrive in this role if you're motivated by:

Purpose - Work that genuinely matters, helping people move forward and achieve lasting outcomes.

Growth - Grow through meaningful work in an organisation that's evolving.

Balance - Hybrid, flexible, and sustainable ways of working that support your wellbeing.

Belonging - A supportive, purpose-led team where you're trusted, valued, and able to be yourself.

Experience supporting complex or vulnerable clients, working in regulated environments, or providing specialist guidance is valuable, but what matters most is your ability to apply sound judgment, work with care, and operate effectively in high-stakes situations.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.

Additional Info:

Shift Pattern Flexible shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am-8pm, and Saturdays, 9am-2pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

Contract Type Permanent

Hours of Work per Week 40 hours per week, with flexible options to work 37.5 or 35 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working: 2-3 days per week in the office following the initial training period

Quick apply

Refine Your Search

customer experience specialist jobs in leeds, wyk

Customer Service Specialist - Debt Support

Customer Success Specialist

Property Operations Assistant (Full Time)

Customer Specialist

Receptionist/Administrator

Multichannel Cx Agent

Customer Support Specialist

Casualty Claims Handler

Installations Administrator

Client Acquisition Specialist

Junior Paralegal

Service Analyst

Aftersales Coordinator

Dental Treatment Co-ordinator (Virtual Consultations)

Implementation Specialist

Commercial Relationship Manager

Document Production Associate

Head of PPC

Operational Support Officer

Administration Support

I want to receive the latest job alerts for customer experience specialist in leeds, wyk

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