Customer insights analyst Work, Jobs in Leeds, Wyk (with Salaries)

Root Cause Analyst
Novuna —Leeds
- Hybrid work
- Organisational skills
- Analytics
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Data Analyst Intern
Asheville Cottages —York
- Full-time
- Analysis skills
- Communication skills
- School
- Flexible schedule
Quick apply
Data Analyst
Luminate Education Group / Business Support —Leeds
- £27,632 - £29,255 a year
- Hybrid work
- Analysis skills
- Education
- Training & development
- Annual leave
2d
Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Customer Service Coordinator
thebigword —Leeds
- £24,851.23 a year
- Full-time
Quick apply
Business Analyst and Data Insights Specialist
Ripon Group —Ripon
- Full-time
- Communication skills
- Employee discount
- Life insurance
Quick apply
9d
Performance & Insight Analyst
Advanced Supply Chain Group —Sheffield
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Junior Data Analyst Apprentice
QA Apprenticeships —Elland
- £18,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
Quality Assurance Data Analyst
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
Reforecasting Analyst
Lowell Group —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
4d
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
21h
Billing Analyst (Fixed Term Contract)
Equifax —Leeds
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Sick pay
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Employee discount
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Regulatory Finance Analyst
Northern Gas Networks —Leeds
- £33,931 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
3d
Maintenance Assurance Data Analyst
Yorkshire Water —Bradford
- £36,966 - £46,166 a year
- Full-time
- Hybrid work
- Data analysis skills
- Machine learning
- AI
- Annual leave
- Flexible schedule
Senior FP&A Analyst (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
2d
Service Designer- 12 Month FTC
Yorkshire Building Society —Leeds
- £55,000 a year
- Call to connect
- Hybrid work
- Financial services
- Communication skills

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Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Qualifications

Process improvement
Organisational skills
Root cause analysis
Analytics

Full job description

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.
If your answer is 'yes' then keep reading.
Please note this role is Leeds based and will require attendance on site 1-2 days per week.
Who we are.
From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.
What you'll do.
You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:
Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward
What you'll bring.
You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:
Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail
What can we offer you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

customer insights analyst jobs in leeds, wyk

Root Cause Analyst

Service Analyst

Technology Analyst - PMO (UK Remote)

Data Analyst Intern

Data Analyst

Technical Solutions Analyst

Customer Service Coordinator

Business Analyst and Data Insights Specialist

Performance & Insight Analyst

Junior Data Analyst Apprentice

Quality Assurance Data Analyst

Reforecasting Analyst

External Developer Support Manager (Service Desk Manager)

Billing Analyst (Fixed Term Contract)

Senior Business Analyst

IT Lead Business Analyst

Regulatory Finance Analyst

Maintenance Assurance Data Analyst

Senior FP&A Analyst (UK Remote)

Service Designer- 12 Month FTC

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