Inbound customer service representative Work, Jobs in Leeds, Wyk (with Salaries)

Senior Customer Service Representative FTC
Waystone —Leeds
- Hybrid work
- Customer service
- Financial services
Quick apply
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- ERP systems
- Annual leave
Quick apply
11d
Food Technologist - Produce
IPL —Normanton
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Store discount
- Annual leave

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Senior Customer Service Representative FTC

Waystone -
Leeds

Quick apply

Job details

Fixed term contract

Qualifications

Customer service
Financial services

Full job description

Please note this is a fixed-term contract for 12 months

About Waystone

Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion

Summary: Reporting to the Customer Services Assistant Manager, the Senior Customer Service Representative will provide exceptional customer service and technical expertise on all inbound/outbound contact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The role holder will be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes.

They will have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours.

The role holder will resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction.

They will demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact.

Effective teamwork and inclusive, collaborative working is essential.

Flexibility in approach to work and skills is key as requirements may change throughout the course of the day.

Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements.

REQUIREMENTS

Strategic Focus

Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
Encourage active first contact resolution of queries
Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
Act as a point of contact for less experienced for CSC colleagues
Provide support to the leadership teams as required across Transfer Agency
Encourage active complaint resolution at first point of contact

Governance & Risk

Strong background in a Financial Services/Funds industry
Good understanding of when/how to acknowledge complaints
Good understanding of how/when to identify breaches and incidents

Working towards (demonstrating an appetite to work towards) IOC qualifications

Experience and Personal Attributes

Excellent and proven customer service skills
Up to date financial services industry awareness and understanding
Ability to provide support to less experienced colleagues
Influence internal and external stakeholders and clients
Strong interpersonal skills
Excellent team working and collaboration
IOC modules - module 1 is desirable

Quick apply

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inbound customer service representative jobs in leeds, wyk

Senior Customer Service Representative FTC

Business Development Representative

Food Technologist - Produce

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