Junior service delivery manager Work, Jobs in Leeds, Wyk (with Salaries)

Service Delivery Manager
Compliance365 —Wakefield
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Presentation skills
- Free parking
Quick apply
9d
Senior Agile Delivery Manager
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Continuous improvement
- Agile
- In-person
- Employee discount
12d
Apprentice Retail Supervisor
Farmfoods —Leeds
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
10d
Junior Underwriter (Loan Administration)
DSG Prestige (Part of DSG Group) —Otley
- From £26,089 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Leeds Job Template
Low Carbon Contracts Company —Leeds
- £70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Annual leave
- Work from home
Quick apply
2d
Employee Relations Advisor
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
- Human resources
- IT
- Annual leave
- Life insurance
Senior Paid Social Manager
Soar With Us —Leeds
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
9d
Claims Team Leader
Minster Law —Wakefield
- £38,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Paralegal (Senior Grade)
BW Legal —Leeds
- £27,500 - £30,000 a year
- Overtime
- Mentoring
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Design Manager
M Group —Birstall
- Engineering
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Data Engineer (Data Manager)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
Senior Paid Search Manager
Jaywing —Leeds
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Social media management
- Driving
- Travel
- Sick pay
Quick apply
12d
Lead Data Engineer (Lead Data Manager)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
Senior Planner
Equans —Bradford
- Microsoft Excel
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Account Manager
Havas Group —Leeds
- Full-time
- Management
- English
- Analysis skills
- Employee discount
9d
Principal / Associate Transport Planner - Leeds
WSP —Leeds
- Part-time
- Hybrid work
- Project management
- Team management
- In-person
- Flexitime
- Work from home
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
Junior Sous Chef
Rudding Park Harrogate —Harrogate
- £32,805 a year
- Full-time
- Hotel
- Resort
- Annual leave
- Employee assistance programme
Senior Project Planner
AECOM —Leeds
- Full-time
- Hybrid work
- Accounting
Transformation Business Analyst
Sharp —Wakefield
- Full-time
- Azure
- No degree
- Mentoring
13d

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Service Delivery Manager

Compliance365 -
Wakefield

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
9 days ago

Benefits

Free parking
Casual dress
Company car
Company events
Private medical insurance

Qualifications

CRM software
Driving Licence
Sales
Facilities management
Compliance management
Presentation skills
Driving
Mentoring
SharePoint
HubSpot
SaaS
Account management
Communication skills

Full job description

Overview

C365Cloud is an industry-leading compliance software provider based in Wakefield, West Yorkshire.

Due to business expansion, we are looking for a highly motivated and proactive individual to join our Customer Retention and Acquisition team.

Team: Customer Retention & Acquisition

Product: C365Cloud SaaS Compliance Platform

Location: Wakefield head office

About C365Cloud

C365Cloud is a cloud-hosted compliance management system that helps organisations audit, manage and improve their statutory compliance - all from one central platform. With over 100 modules spanning risk assurance, health & safety, CAFM, environmental monitoring, and enterprise mobile, we support some of the UK’s most recognised organisations, managing compliance across more than a million properties.

Are you passionate about building strong client relationships and delivering outstanding service? Do you have a background in SaaS software or compliance management? Then this could be just the role for you.

We’re looking for a Service Delivery Manager to join our team - the go-to person for a portfolio of key clients, making sure they get the most from our platform and stay on top of their compliance goals. Whether you’re an experienced SDM ready to step up, or already operating at a senior level, we’re open to the right person and will shape the role around your experience.

As our Service Delivery Manager, you’ll own a portfolio of high-value key accounts, acting as their primary point of contact and trusted advisor. You’ll be responsible for ensuring clients are getting maximum value from the C365Cloud platform — managing service reviews, driving renewals, and identifying opportunities to grow accounts through our expanding module set.

You’ll combine strong relationship management with commercial focus, working closely with our implementation, technical, and sales teams to deliver a seamless client experience.

WHAT YOU’LL BE DOING

Account Management & Client Success

Own a portfolio of key accounts, acting as the primary point of contact and escalation
Build strong, lasting relationships with client stakeholders at all levels — from operational contacts to senior decision-makers
Develop tailored account strategies focused on retention, satisfaction, and long-term value
Understand each client’s compliance obligations and proactively align our platform to their evolving needs
Lead regular service review meetings, presenting performance reports and capturing actions
Handle escalations confidently - coordinating internal teams and communicating clearly with clients throughout
Ensure full engagement with the implementation team during new customer and module onboarding

Commercial Growth & Renewals

Drive 100% renewal success across your managed accounts, completing renewals ahead of contract end dates
Identify opportunities to expand accounts through additional C365Cloud modules and services
Produce accurate, well-timed proposals and renewal notices in line with company pricing guidelines
Maintain CRM records daily: pipeline status, timescales, values, qualification percentages, and follow-up actions
Develop and commit to account growth plans targeting 20% ARR growth across your portfolio

Reporting & Administration

Produce accurate service reports and present findings to clients at scheduled reviews
Keep SharePoint updated with account documentation: agendas, minutes, account plans, and contracts
Monitor account health (RAG ratings) and escalate concerns to the business promptly
Manage invoicing information and act as escalation point for non-payment queries
Complete annual Cyber Security Essentials training and maintain individual responsibility for information security

WHAT WE’RE LOOKING FOR

Essential

Proven experience in account management, service delivery, or customer success, ideally within SaaS or compliance software
A track record of retaining and growing client accounts commercially
Strong communication and relationship-building skills, including with senior stakeholders
Commercially aware, with the ability to spot growth opportunities and manage pipeline accurately
Organised and self-motivated - comfortable owning multiple accounts independently
Full UK Driving Licence (client site visits required)

Desirable

Familiarity with statutory compliance, health & safety, facilities management, or social housing
Experience with CRM systems and structured account planning processes
Prior experience supporting or mentoring junior team members

WHY C365CLOUD?

Work on genuinely useful technology - helping organisations stay safe, compliant, and in control
Join a fast-growing company where your work directly impacts client success
High autonomy - your accounts, your relationships, your impact
Collaborate with passionate, expert teams across implementation, technical, and sales
Competitive base salary with a commission structure rewarding account growth
Clear progression pathway, including to Senior SDM for the right candidate

Ready to make your mark? We’d love to hear from you.

Get in touch or apply directly - we’re happy to have an informal conversation before you commit to a formal application.

C365Cloud is an equal opportunities employer.

Job Type: Full-time

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company car
Company events
Free parking
Private medical insurance

Application question(s):

Are you willing to work mainly from the office?

Licence/Certification:

Driving Licence (preferred)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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