Key team leader Work, Jobs in Leeds, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
2d
Team Leader
StepChange Debt Charity —Leeds
- £35,100 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
3d
Business Support Administrator
TCL Tanker Rental Limited —Leeds
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Field Operations Manager
Bransby Wilson Parking Solutions Limited —York
- £32,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Sick pay
Quick apply
8d
Consumables Team Leader
JLA —Sowerby Bridge
- £35,000 a year
- Full-time
- Hybrid work
- Management
- Marketing
- Free parking
- Annual leave
Quick apply
11d
Retail Team Leader
Company Shop Group —Leeds
- £13.50 an hour
- Full-time
- Free parking
- Employee assistance programme
Quick apply
Facilities Support Administrator
CGI —Leeds
- Full-time
- Customer service
- Administrative experience
- Travel
Quick apply
Change & Transformation Lead
West Yorkshire Combined Authority —Leeds
- £60,037 a year
- Full-time
13d
Radiotherapy Booking Clerk
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Part-time
- Communication skills
- Teaching
8d
Clerical Officer
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Organisational skills
- Teaching
2d
Trainee Appraiser (Late Shift)
Vintage Cash Cow —Leeds
- £19,249.13 a year
- Part-time
Quick apply
HR Apprentice
thebigword —Leeds
- £24,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
Assistant Manager - Operations
Leisure United —Pudsey
- £28,215.41 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
12d
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Sales Controller
Big Motoring World —Leeds
- From £42,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
12d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Normanton
- £30,537 a year
- Full-time
- Customer service
- Driving
- In-person
- Employee assistance programme
Quick apply
10d
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Operations Team Leader - Mental Health Service
Active Pathways —Leeds
- £16.50 an hour
- Full-time
- Organisational skills
- Care plans
- Annual leave
- Referral programme
Quick apply
Control Team Leader
Northern Trains —York
- £65,200 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
2d

I want to receive the latest job alerts for key team leader in leeds, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

key team leader jobs in leeds, wyk

Head of Customer Experience

Team Leader

Business Support Administrator

Field Operations Manager

Consumables Team Leader

Retail Team Leader

Facilities Support Administrator

Change & Transformation Lead

Radiotherapy Booking Clerk

Clerical Officer

Trainee Appraiser (Late Shift)

HR Apprentice

Multichannel Cx Agent

Assistant Manager - Operations

Call Centre Team Leader

Sales Controller

Pharmaceutical Delivery Driver

Shift Operations Manager

Operations Team Leader - Mental Health Service

Control Team Leader

I want to receive the latest job alerts for key team leader in leeds, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected