Lead analyst Work, Jobs in Leeds, Wyk (with Salaries)

Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Lead Consolidation/IFRS Analyst
Sulzer —Leeds
- Full-time
- English
- Bachelor's degree
- Accounting
Lead Digital Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
- Employee discount
2d
Quality & Performance Analyst
National Highways —Wakefield
- £36,200 - £40,450 a year
- Full-time
4d
Lead Business Analyst - Water
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- ERP systems
- Time management
- Annual leave
- Flexible schedule
Business Analyst
Ligentia —Leeds
- Full-time
- Azure
- ERP systems
- Bachelor's degree
Senior Business Analyst - Hybrid/Flexible/Leeds
Answer Digital —Leeds
- Hybrid work
- Analysis skills
- Software development
- IT
- Free parking
Analyst - (OSINT)
Resolver —Leeds
- Full-time
- Analysis skills
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee discount
1d
Safer Gambling Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Lead Business Analyst
CMS Distribution —Harrogate
- ERP systems
- Analysis skills
- Presentation skills
Senior Funding Analyst (LLE) (Fixed term to 29/09/28)
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- Hybrid work
- Analysis skills
- University
- Communication skills
Senior Analyst, Reconciliations
NewDay —Leeds
- Full-time
Junior Threat Intelligence Analyst (Security Officer)
NHS England —Leeds
- £43,954.90 - £52,928.70 a year
- Full-time
13d
Performance Reporting Analyst
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
8d
Enterprise Lead
Arup —Leeds
- IT
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
6d
Authorisations Analyst in Authorisations Operations Team - ARTIS
Bank of England —Leeds
- £37,520 - £41,700 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
Crime, Security, & BTP Liaison Lead
DfT Operator —Leeds
- £60,207 - £73,124 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- IT
- Annual leave
Quick apply
9d
Contract Analyst I
Fortrea —Leeds
- Full-time
- Microsoft Excel
- Customer service
- English

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Workforce Optimisation Analyst

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
From £30,000 a year
9 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Erlang
Analysis skills
Organisational skills
AI
Communication skills

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

We are looking for a proactive and analytical Workforce Optimisation Analyst to join our Contact Centre Planning team. In this role, you will be responsible for managing real-time performance across multiple contact channels, ensuring operational eﬃciency and service levels are consistently achieved.

Reporting to the Forecasting & Planning Manager, you will monitor live performance, manage agent schedules, and provide meaningful MI reporting and insight analysis to support operational decision-making. You will play a key role in balancing resource allocation, shrinkage management, and customer demand across the operation.

What you'll do

Monitor real-time queues, volumes, and performance across all contact
channels, making tactical decisions to maximise SLA achievement
Manage and maintain agent schedules, ensuring all planned shrinkage is accurately recorded and optimised
Adjust breaks, oﬄine activities, and other shrinkage around workload and customer demand patterns
Ensure compliance with internal adherence policies
Support the production and maintenance of MI reporting, contributing to analysis in line with business and Planning Manager requirements
Identify trends, risks, and performance opportunities through data analysis
Support Team Leaders with schedule amendments, skill changes, and operational requests
Take ownership of the Resource Planning inbox and Slack channels, ensuring all queries are responded to within agreed SLAs
Collaborate with operational teams to support continuous improvement initiatives and operational efficiency

About you

You are highly organised, detail-oriented, and thrive in a fast-paced operational environment. You are confident communicating with stakeholders at all levels and can balance analytical thinking with strong interpersonal skills.

You will demonstrate:

A self-motivated and results-driven approach
Strong organisational skills with exceptional attention to detail
Excellent analytical and numerical capability
A confident, approachable, and collaborative attitude
The ability to multitask and prioritise effectively under pressure
Strong emotional intelligence and awareness of operational team pressures
and challenges
A team-focused approach with strong relationship-building skills

Desirable Experience

Experience using Workforce Management (WFM) platforms.
Experience within an omni-channel contact centre environment
Awareness of resource planning methodologies, including Erlang calculations
Awareness and practical understanding of AI tools and emerging technologies within customer operations

Essential Experience

Intermediate Excel skills, including formulas and awareness of macros
Strong analytical and reporting capability
Excellent communication and stakeholder management skills
Emotional intelligence and the ability to work effectively in a fast-paced operational environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Store discount

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

lead analyst jobs in leeds, wyk

Workforce Optimisation Analyst

Lead Consolidation/IFRS Analyst

Lead Digital Analyst

Quality & Performance Analyst

Lead Business Analyst - Water

Business Analyst

Senior Business Analyst - Hybrid/Flexible/Leeds

Analyst - (OSINT)

Senior Business Analyst

Safer Gambling Analyst

Lead Business Analyst

Senior Funding Analyst (LLE) (Fixed term to 29/09/28)

Senior Analyst, Reconciliations

Junior Threat Intelligence Analyst (Security Officer)

Performance Reporting Analyst

Enterprise Lead

Service Desk Analyst - Tier I

Authorisations Analyst in Authorisations Operations Team - ARTIS

Crime, Security, & BTP Liaison Lead

Contract Analyst I

I want to receive the latest job alerts for lead analyst in leeds, wyk

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