Outsourcing manager Work, Jobs in Leeds, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Senior People Change Manager
Bupa —Horsforth
- £65,200 - £75,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
11d
People Change Manager
Bupa —Horsforth
- £54,700 - £68,300 a year
- Full-time
- Microsoft Excel
- Presentation skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
10d
Account Manager - Public Sector
Ricoh —Leeds
- Sales
- Mentoring
- Communication skills
Senior Business Development Manager
The Digital DRA —Halifax
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
Quick apply
3d
SAP Service Delivery Manager
DXC Technology —Leeds
- Full-time
- Leadership
- Communication skills
SME Corporate Tax Manager
Forvis Mazars LLP —Leeds
- Full-time
- Business development
- Training & development
- Tax experience
BUSINESS DEVELOPMENT MANAGER
OMEGARENDER —Bradford
- Remote
- CRM software
- English
- Databases
- Annual leave
- Sick pay
SME Corporation Tax Manager
Mazars —Leeds
- Business development
- Training & development
- Tax experience
Manager, Technology and 3rd Party Risk - ORRD
Bank of England —Leeds
- £73,760 - £92,000 a year
- Full-time
- Communication skills
- Annual leave
Programme Manager (Transport)
Civic Recruitment Limited —York
- Full-time
- Hybrid work
- Doctoral degree
- Psychology
- Agile
Quick apply
3d
Business Development Executive
Matter —Leeds
- £25,000 - £30,000 a year
- Hybrid work
- Business development
Quick apply

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Senior People Change Manager
Bupa —Horsforth
Hybrid - up to 2 days per week on-site in the office. You'll lead complex, high-profile and often business-critical people programmes, ensuring that…
£65,200 - £75,000 a year
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11d
People Change Manager
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Hybrid - up to 2 days per week on-site in the office. An enhanced pension plan and life insurance. Private dental insurance, Private medical insurance, Free flu…
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10d

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Leeds

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Financial Conduct Authority guidelines
Stakeholder engagement
Non-conformance investigation
Stakeholder liaison
Coaching
Compliance audits
Compliance monitoring
Organisational compliance experience
Risk management
Root cause analysis
Financial compliance & regulatory experience
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

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Refine Your Search

outsourcing manager jobs in leeds, wyk

Compliance Manager

Senior People Change Manager

People Change Manager

Account Manager - Public Sector

Senior Business Development Manager

SAP Service Delivery Manager

SME Corporate Tax Manager

BUSINESS DEVELOPMENT MANAGER

SME Corporation Tax Manager

Manager, Technology and 3rd Party Risk - ORRD

Programme Manager (Transport)

Business Development Executive

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