Senior insurance agent Work, Jobs in Leeds, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
8d
Housing Officer
Heylo —Leeds
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
7d
Agent in Yorkshire and Humber
Bank of England —Leeds
- £83,440 - £93,870 a year
- Full-time
- Management
- No degree
- Communication skills
- Annual leave
3d
Facilities Team Leader
interactive investor —Leeds
- From £33,000 a year
- Microsoft Excel
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
Senior Supervisors - UK Deposit Takers Directorate (Leeds based)
Bank of England —Leeds
- £50,320 - £56,100 a year
- Full-time
- Analysis skills
- Travel
- Financial services
- Annual leave
Conveyancer - Repossession Sales
enact Conveyancing Ltd —Leeds
- Customer service
- Organisational skills
- Communication skills
Quick apply
Associate/Senior Associate - Housing Development & Regeneration
Gowling WLG —Leeds
- Hybrid work
- Leadership
- Annual leave
Senior Project Manager
Gleeds —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Senior Building Surveyor
Gleeds —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Developer
enact Conveyancing Ltd —Leeds
- Azure
- Analysis skills
- Mentoring
Quick apply
3d
Strutt & Parker - Associate Director / Senior Associate Director, Rural Land Management
BNP Paribas —Harrogate
- Full-time
- Microsoft Powerpoint
- Driving
- Leadership
- Annual leave
- Employee discount
Principal Platform Security Engineer
Hiscox —York
- Full-time
- Azure
- DevOps
- Agile

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Housing Officer Support
Leeds City Council —Leeds
Able to use a wide range of communication tools appropriate to the customers preferred method. Awareness of customer engagement opportunities, enabling…
£32,061 - £33,699 a year
10d
Housing Officer
Heylo —Leeds
Deal with inbound and outbound telephone calls and correspondence to ensure all queries are delt with and resolved in a satisfactory and timely manner.
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior insurance agent jobs in leeds, wyk

Customer Resolution Team Leader

Housing Officer

Large and Complex Loss Handler

Agent in Yorkshire and Humber

Facilities Team Leader

Senior Supervisors - UK Deposit Takers Directorate (Leeds based)

Conveyancer - Repossession Sales

Associate/Senior Associate - Housing Development & Regeneration

Senior Project Manager

Senior Building Surveyor

Customer Support Technician

Senior Developer

Strutt & Parker - Associate Director / Senior Associate Director, Rural Land Management

Principal Platform Security Engineer

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