Senior Document Production Associate
Salary: £30,730 per annum +10% shift allowance (£33,803 total) plus company benefits
Location: Leeds, LS10 1AB
Contract: Full Time, Permanent
Shifts: 40 hours per week, working Monday to Friday, 1pm - 10pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Senior Document Production Associate to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Senior Document Production Associate is responsible for providing word processing and document production services to clients. This experienced position focuses on delivering exceptional customer service by ensuring timely and accurate document production. The role requires expertise in handling tasks such as editing, conversions, formatting, creation, comparisons, and more, based on client requests. The position requires proficiency in document production software applications, along with speed and accuracy in a high-volume, high-pressure environment. The Senior Document Production Associate is also responsible for troubleshooting software/hardware issues and providing instruction/training to other team members. This role oversees the day-to-day production of work for a specific shift or site.
Key responsibilities
Intake work requests from clients, clarify job instructions, and negotiate deadlines with requesters, seeking alternative solutions when necessary.
Perform document production tasks, including proofreading, intake, and workflow coordination, as needed.
Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or complete document production requests to meet client satisfaction.
Demonstrate proficiency in the use of equipment, technology, software, and hardware necessary to perform job functions.
Personal attributes
A minimum of 3-5 years of document production experience, preferably in a legal, banking, or large corporate environment.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
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25 days holiday, plus bank holidays (pro-rata for part time roles)
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Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
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Life Assurance
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Private Medical Insurance
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Dental Insurance
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Health Assessments
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Cycle-to-work scheme
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Discounted gym memberships
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Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address).
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