Support advisor Work, Jobs in Leeds, Wyk (with Salaries)

Premium Support Advisor
Evri —Leeds
- Up to £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
10d
Service Support Advisor
CarSupermarket.com —Barnsley
- £28,829 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
9d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Lindt Chocolate Advisor
Lindt Careers —Leeds
- Bar
- Customer service
- Analysis skills
Customer Experience Advisor
Novuna —Leeds
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Associate Advisor
iTrust121 —York
- £24,000 - £33,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
5d
Call Centre Advisor
BW Legal —Leeds
- £20,800 - £22,000 a year
- Overtime
- Free parking
- Annual leave
Quick apply
Sales - Sales Advisor - UK
New Look —Leeds
- Part-time
- Customer service
2d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
People Advisor
Northern Trains —Leeds
- £39,052 - £40,340 a year
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Sales & Service Advisor
Gallagher —Wakefield
- £27,976 a year
- Full-time
- Computer literacy
- Computer skills
- Employee stock purchase plan
- Life insurance
Quick apply
Housing Assistant
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Temporary
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
9d
Collections Services Advisor (Full-Time)
Allsop Letting and Management —Leeds
- £25,500 - £27,500 a year
- Full-time
- Data analysis skills
- Analysis skills
- Data entry
Quick apply
4d
Customer Services Advisor
ACCENT housing —Bradford
- £14 an hour
- Full-time
- Hybrid work
- CRM software
Quick apply
12d
Claims - Claims Advisor
Evri —Morley
- Full-time
- Microsoft Word
- Communication skills
4d
HR Advisor
Henshaws —Harrogate
- £15.12 an hour
- Full-time
- Human resources
- Communication skills
- Annual leave
7d
Retail Sales Advisor - Leeds White Rose
Sky —Leeds
- £28,177 a year
- Weekend availability
- Sales
- Customer service
- Employee discount
People Advisor
GoCardless —Leeds
- £29,600 - £44,400 a year
- Human resources
- AI
- Communication skills
Healthy Living Advisor
Leeds and York Partnership NHS Foundation Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Training & development
- Teaching
- Annual leave
- Employee discount
3d

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Premium Support Advisor

Evri -
Leeds

Apply Now

Job details

Full-time
Up to £27,000 a year
10 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Premium Support Advisor

Location: Leeds (Hybrid)
Contract Type: Permanent
Salary: Up to £27,000 per annum

Shift Pattern

This role operates on a 3-week rotational pattern:
Week 1

Monday to Friday
08:00 - 16:30

Week 2

Monday to Friday
09:30 - 18:00

Week 3

Monday to Saturday
08:00 - 16:30
One weekday off on a rota basis

About the Role
We're looking for talented Premium Support Advisors to join our team and help deliver an outstanding customer experience.
In this role, you'll provide a high-quality, telephone-based service, taking ownership of customer enquiries and resolving issues quickly, professionally, and with empathy. You'll investigate delivery and parcel-related concerns, handle complaints and escalations, and ensure customers receive the best possible support at every stage of their journey.
You'll also manage high-priority CEO and Executive escalations, requiring exceptional attention to detail, professionalism, and customer care.
This is a fast-paced role where no two days are the same, making it ideal for someone who enjoys problem-solving, taking ownership, and making a real difference for customers.

What You'll Be Doing

As a Premium Support Advisor, you'll:

Deliver exceptional telephone-based customer service, resolving customer queries wherever possible at first contact.
Take ownership of complaints and escalated cases, ensuring fair and timely resolutions.
Manage sensitive and high-profile CEO and Executive customer escalations with professionalism and care.
Investigate parcel and delivery enquiries from start to finish, using all available systems and resources.
Work confidently in a busy contact centre environment, maintaining professionalism and confidentiality.
Use multiple systems to process transactions accurately and efficiently.
Identify root causes of issues and recommend solutions to reduce repeat contacts.
Maintain accurate CRM records and provide proactive customer updates within agreed service levels.
Act as the voice of the customer, collaborating with Couriers, Delivery Units, Contractors, and our ParcelShop network.
Support team objectives, helping to achieve KPIs, SLAs, and continuous improvement initiatives.

What We're Looking For

We're keen to hear from people who have:

Excellent written and verbal communication skills.
Strong customer service experience, ideally within a contact centre environment.
A professional and confident telephone manner with excellent listening skills.
Strong problem-solving and decision-making abilities.
High levels of accuracy and attention to detail.
Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Resilience and the ability to remain calm under pressure, particularly when handling complaints and high-stakes customer issues.
The ability to work independently while also contributing positively as part of a team.
A customer-focused mindset with a genuine passion for delivering great service.

Ready to Apply?
If you're looking for an opportunity where you can make a real impact, develop your skills, and be part of a supportive team, we'd love to hear from you.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

support advisor jobs in leeds, wyk

Premium Support Advisor

Service Support Advisor

Customer Support Advisor

Multichannel Cx Agent

Lindt Chocolate Advisor

Customer Experience Advisor

Associate Advisor

Call Centre Advisor

Sales - Sales Advisor - UK

Multichannel Cx Team Lead

People Advisor

Sales & Service Advisor

Housing Assistant

Collections Services Advisor (Full-Time)

Customer Services Advisor

Claims - Claims Advisor

HR Advisor

Retail Sales Advisor - Leeds White Rose

People Advisor

Healthy Living Advisor

I want to receive the latest job alerts for support advisor in leeds, wyk

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