Support escalation engineer Work, Jobs in Leeds, Wyk (with Salaries)

Senior Service Desk Engineer
TPT Retirement Solutions —Leeds
- Microsoft Excel
- SharePoint
- IT
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
9d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
On-site Engineer
OCU Group —Leeds
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Field Service Engineer - Leeds Area
Costa Limited —Leeds
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
18h
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Linux Infrastructure Engineer
Magnet —Leeds
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
9d
Regional Field Engineer
OCU Group —Leeds
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
Multi Skilled Engineer
Integral UK —Leeds
- £100 a week
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Application Support Manager
System C —Leeds
- Full-time
- SQL
- Communication skills
13d
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
6d
Below Ground Triage Engineer
Yorkshire Water —Bradford
- Up to £55,833 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
Data Engineer
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
1d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Quality Engineer - York Based (Must be local)
Portakabin —York
- £35,000 - £40,000 a year
- Call to connect
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Quick apply
7d
Senior Network Consultant
TIEVA —Leeds
- Up to £65,000 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Quick apply
Technical Solutions Engineer
Everseen —Leeds
- Full-time
- Hybrid work
- Project management
- JavaScript
- Travel
Senior IT Security Engineer
Link Group —Leeds
- Azure
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
7d
Credit Control Team Leader
WSP —Leeds
- Part-time
- Hybrid work
- Management
- Flexitime
- Work from home
14d

I want to receive the latest job alerts for support escalation engineer in leeds, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Service Desk Engineer

TPT Retirement Solutions -
Leeds

Apply Now

Job details

Permanent

Benefits

Free flu jabs
Company pension

Qualifications

Microsoft Windows Server
Microsoft Excel
LAN
Microsoft Exchange
DHCP
DNS
SharePoint
SAN
IT
VMWare
Communication skills
Active Directory
Intune

Full job description

The Vacancy

As a Senior Service Desk Engineer, you will support and maintain the IT services of TPT Retirement Solutions. Your role is crucial in ensuring our systems remain available, secure, and error-free. You will also handle the administration and reporting on licensing, IT assets, and service management processes, and act as an escalation point for the Service Desk.

You will be responsible for:

Responsible for troubleshooting, diagnosing and resolving technical issues related to hardware, software, networks, telecommunications, business systems, databases and TPT applications.
Resolving queries via the Service Desk and logging all calls.
Monitoring the service desk queue and creating knowledge base articles.
Providing timely issue resolution and escalating complex calls to specialists.
Assisting with meeting room setups and video conferences.
Administering Windows Servers, including Active Directory, Group Policy, DNS/DHCP, and email systems.
Managing Intune for devices and VMware View, and deploying desktop images.
Overseeing SharePoint Server administration and managing print servers.
Providing mobile device support and managing telephony platforms.
Ensuring secure system access and conducting routine access rights reviews.
Performing IT system health checks and arranging corrective actions.
Deploying new products and technologies using change management processes.
Supervising contractors in the server room and managing IT assets.
Maintaining effective stakeholder relationships and providing training.
Conducting data analyses and presenting reports for various initiatives.

Qualifications and Skills

To excel in this role, you should have:

Proven experience in an IT service desk environment.
Working knowledge of infrastructure architecture and principles including LAN, WAN, SAN storage, server design and implementation, capacity planning, disaster recovery and data centres.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills and a customer-oriented approach.
Experience with Windows Server, Active Directory, MS Exchange Server, VMware View, DNS/DHCP firewalls and telephone system administration.
Familiarity with IT asset management and service management processes.

If you thrive in both independent and team settings, and are enthusiastic, highly driven, and proactive, we would love for you to join our dynamic team and help ensure the smooth functioning of our IT infrastructure. Apply now to make an impact!

The Company

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

Benefits

Competitive salary

Performance-related bonus

Pension scheme

Sports and social events

Training and development plan

Flu jabs

Apply Now

Refine Your Search

support escalation engineer jobs in leeds, wyk

Senior Service Desk Engineer

Business and Operations Support Engineer - 24/7 cover

Network Operations Engineer

On-site Engineer

Field Service Engineer - Leeds Area

Senior Service Desk Engineer

Linux Infrastructure Engineer

Regional Field Engineer

Multi Skilled Engineer

Application Support Manager

Compliance Officer

Below Ground Triage Engineer

Data Engineer

Engineer Engagement Manager

Senior Project Manager

Quality Engineer - York Based (Must be local)

Senior Network Consultant

Technical Solutions Engineer

Senior IT Security Engineer

Credit Control Team Leader

I want to receive the latest job alerts for support escalation engineer in leeds, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected