Support escalation engineer Work, Jobs in Leeds, Wyk (with Salaries)

Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
6d
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
14d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
12d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Senior Site Reliability Engineer - Connex
Mastercard —Harrogate
- Full-time
- SQL
- Analysis skills
- Agile
Site Reliability Engineer I - Connex
Mastercard —Harrogate
- Full-time
- Analysis skills
- Agile
- Financial services
7d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Technical Solutions Engineer
Everseen —Leeds
- Full-time
- Hybrid work
- Project management
- JavaScript
- Travel
Duty Operations Coordinator 24/7
Yorkshire Water —Bradford
- £38,899 - £48,623 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
21h
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
7d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Lead Platform Engineer
TransUnion —Leeds
- Full-time
- Mentoring
- Computer networking
- Leadership
- Employee stock purchase plan
- Annual leave
Senior Microsoft 365 Engineer
NewDay —Leeds
- Full-time
- Scripting
- Computer networking
- SharePoint
5d
Central Product Optimiser- 24/7 Waste Network Desk
Yorkshire Water —Bradford
- £38,898 - £48,623 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
- Annual leave
- Flexible schedule
21h
Senior Technical Application Specialist (MFA)
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- APIs
Director of Technical Services
IntelliPK Technology Services Ltd —Halifax
- £5,200 - £8,500 a month
- Full-time
- Azure
- Microsoft Office
- AWS
- Referral programme
- Sick pay
Quick apply

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Technical Support Analyst - SketchUp

Trimble -
Leeds

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Jira
Computer Science
Software troubleshooting
iOS
Logistics
Technical support
Bachelor's degree
Confluence
Scripting
Mac OS
Software testing
Sketchup
Root cause analysis
3D modelling
Arts
Communication skills
SDLC

Full job description

Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst!

Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.

Key Exciting Responsibilities:

Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds

Essential Skills & Experience:

3+ years of proven experience navigating advanced technical support environments or software workflows
Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience

Bonus Points For:

Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal
Broad OS environment diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server
Lightweight programming knowledge or scripting experience in modern development languages

Logistics:

Location: UK - Leeds, London or UK - Remote

Travel Requirement: 10%

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem ." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support Analyst, Tier 3 Support, SketchUp, 3D Modeling Software, Jira, Root Cause Analysis, Bug Tracking, Customer Experience, Software Troubleshooting, Denver Tech Jobs

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

Apply Now

Refine Your Search

support escalation engineer jobs in leeds, wyk

Technical Support Analyst - SketchUp

Senior Microsoft 365 & Cloud Engineer

Technical Support Specialist

Application Support Analyst

Business and Operations Support Engineer - 24/7 cover

Network Operations Engineer

Senior Site Reliability Engineer - Connex

Site Reliability Engineer I - Connex

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Technical Solutions Engineer

Duty Operations Coordinator 24/7

Senior Service Desk Engineer

IT Field Engineer

Senior Project Manager

Technology Analyst - Operations (UK Remote)

Lead Platform Engineer

Senior Microsoft 365 Engineer

Central Product Optimiser- 24/7 Waste Network Desk

Senior Technical Application Specialist (MFA)

Director of Technical Services

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