The Post-holder will be responsible for supervising on a day to day basis a large team of Switchboard Operators and to support the Switchboard Team leader. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.
The post holder will assist in the organisation of the Departmental team’s workload and provide a comprehensive telecoms service to ensure the delivery of a coordinated and consistent communication management service.
Provide day to day supervision of switchboard operators, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.
Be involved in the recruitment and retention of staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.
Supervise and train members of the switchboard in all aspects of customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.
To assist the Switchboard Team leader in ensuring staff receive full briefings on current developments and be actively involved in staff meetings.
Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.
The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members.
The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages.
The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.
