Technical specialist remote support Work, Jobs in Leeds, Wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
5d
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
British English Voice Recording Specialist
OpsArmy —Leeds
- English
- Machine learning
- Computer skills
Quick apply
Automation Application Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- Laboratory experience
- English
Publishing Operations Content Technical Lead
Public Library of Science —Leeds
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Project Coordinator
thebigword —Leeds
- £19,880.98 a year
- Part-time
- Hybrid work
- English
- Communication skills
Quick apply
12d
Front End Specialist Launch Team
Ball Corporation —Wakefield
- £62,300 - £103,800 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Billing Operations Specialist
CPOMS —Leeds
- Microsoft Excel
- ERP systems
Quick apply
7d
Field Service IT Technician
Apogee Corp —Leeds
- Monday to Friday
- Customer service
- Windows
- Computer networking
- Employee assistance programme
- Employee discount
22h
Integration Engineer - Leeds/Hybrid/Flexible
Answer Digital —Leeds
- Hybrid work
- Agile
- IT
- Free parking
- Annual leave
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
4h
Land Surveyor
Pell Frischmann —Leeds
- Weekend availability
- Hybrid work
- AutoCAD
- CAD
- Microsoft Office
Microsoft Licensing Specialist
BCN Group —Leeds
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply
1d
Project Controls Analytics Consultant
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- SQL
- Analysis skills
Principal Business Analyst (Identity)
HippoDigital —Leeds
- £81,400 - £92,000 a year
- Hybrid work
- AWS
- Bachelor's degree
- In-person
- Employee discount
6d
Payroll & Pensions Service Lead - Together Learning Trust
Kirklees Council —Kirklees
- Full-time
- Hybrid work
- In-person
- School
13d
CAD / BIM Specialist
AECOM —Leeds
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Electrical Engineering

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical specialist remote support jobs in leeds, wyk

Technical Specialist Remote Support

Customer Support Specialist

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Customer Success Specialist

Back End Specialist Launch Team

British English Voice Recording Specialist

Automation Application Specialist

Publishing Operations Content Technical Lead

Project Coordinator

Front End Specialist Launch Team

Billing Operations Specialist

Field Service IT Technician

Integration Engineer - Leeds/Hybrid/Flexible

Network Operations Engineer

Land Surveyor

Microsoft Licensing Specialist

Project Controls Analytics Consultant

Principal Business Analyst (Identity)

Payroll & Pensions Service Lead - Together Learning Trust

CAD / BIM Specialist

I want to receive the latest job alerts for technical specialist remote support in leeds, wyk

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