technical support specialist Work, Jobs in leeds, wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Data Protection Officer
Card Factory —Wakefield
- From £55,000 a year
- Management
- Work from home
14d
Radiotherapy Technology Specialist
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Teaching
6d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Laboratory Technician
VINCI Construction —Leeds
- English
- Employee discount
Junior Threat Intelligence Analyst (Security Officer)
NHS England —Leeds
- £43,954.90 - £52,928.70 a year
- Full-time
12d
Technical Specialist
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Technical Engineer
IMS Robotics UK Limited —Leeds
- £32,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Hand tools
- Free parking
Quick apply
Senior Learning Support Officer
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- Bachelor's degree
- School
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
14d
Private Banker
Barclays —Leeds
- Analysis skills
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Employee assistance programme
- Employee discount
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Quality Assurance Specialist
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Full-time
- Communication skills
7d
Solutions Architect
StepChange Debt Charity —Leeds
- Up to £80,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Planner
Equans —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Junior Infrastructure Engineer
Magnet —Leeds
- Up to £30,000 a year
- Microsoft Office
- Travel
- IT
- Employee discount
Quick apply
7d
Radiotherapy Technology Specialist (XR07)
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Project management
- Leadership
- Teaching
Specialist Pharmacy Technician - Education & Training, FTC to 31.03.27
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Part-time
- Organisational skills
- Leadership
- Communication skills
12h

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support specialist jobs in leeds, wyk

Technical Specialist Remote Support

Data Protection Officer

Radiotherapy Technology Specialist

Customer Support Advisor

Laboratory Technician

Junior Threat Intelligence Analyst (Security Officer)

Technical Specialist

Technical Engineer

Senior Learning Support Officer

AI Specialist

Customer Support Specialist

Private Banker

Steam Turbine Technical Field Authority

QA Analyst

Quality Assurance Specialist

Solutions Architect

Planner

Junior Infrastructure Engineer

Radiotherapy Technology Specialist (XR07)

Specialist Pharmacy Technician - Education & Training, FTC to 31.03.27

I want to receive the latest job alerts for technical support specialist in leeds, wyk

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