Director of Leasehold Services
Location: National / Home-based (with travel)
Salary: circa £100,000 + car allowance
Lead the transformation of one of the UK’s largest leasehold portfolios.
Anchor is creating a brand-new leadership role to redefine how leasehold services are delivered across the organisation. If you are an experienced leasehold leader with the credibility to drive change at scale, this is a rare opportunity to shape a national function, rebuild trust with residents, and set a new standard for leasehold services in the sector.
The opportunity
This is not a “business as usual” role.
Following a previous move to integrate leasehold and rented services, we’ve recognised the need to reintroduce specialist expertise, improve service delivery and rebuild leaseholder confidence.
As Director of Leasehold Services, you will lead a full transformation of our leasehold offer, creating a modern, transparent and high-performing operating model that works for both residents and the organisation.
You will take responsibility for a c.13,000-home portfolio, one of the largest leasehold portfolios in the UK, giving you genuine scale, influence and visibility.
What you’ll do
You’ll act as the single point of accountability for leasehold services, bringing together teams across housing, finance, legal and asset management.
Your focus will be to:
- Design and implement a new leasehold operating model, moving from fragmented delivery to a clear, consistent service
- Build and lead a specialist Leasehold Services function with strong technical capability
- Rebuild trust with leaseholders, improving communication, engagement and transparency
- Deliver meaningful improvements in service quality, complaints performance and resident satisfaction
- Work with asset, finance and legal teams to ensure clear, credible information on charges, investment and responsibilities
- Lead delivery of our Home Ownership Strategy and wider transformation programme
This is a role where success depends on both strategic leadership and your ability to influence across a complex organisation.
What success looks like
In your first 12–18 months, you will:
- Establish credibility with leaseholders and key internal stakeholders
- Deliver early, visible improvements on the issues that matter most to residents
- Put in place a clear, scalable operating model for leasehold delivery
- Build a high-performing specialist team
- Create a long-term vision for a sustainable, transparent and trusted leasehold service
About you
We’re looking for a credible, experienced leader who brings both deep leasehold expertise and a track record of delivering change.
You’ll have:
- A demonstrable track record of leading leasehold or homeownership services at scale
- Experience of driving service transformation in a complex, multi-disciplinary environment
- Understanding of leasehold complexity, including service charges, major works and legal frameworks
- Ability to improve customer confidence and satisfaction, particularly in challenging environments
- Stakeholder leadership skills, with the ability to influence senior colleagues and engage residents effectively
- A collaborative, resilient leadership style with the energy and drive to lead change
- Experience in older persons housing is desirable, but not essential.
Why join Anchor?
- Shape a new function at Director level with real autonomy
- Lead one of the largest and most complex leasehold portfolios in the sector
- Deliver change that will have a direct, lasting impact on residents’ lives
- Be part of an organisation with a clear social purpose and national reach
Location
- Home-based, national role
- Regular travel required, including to sites, schemes and our London and Bradford offices.
Ready to make an impact?
This is a unique opportunity to reset leasehold services at scale. If you’re motivated by complex challenges, meaningful impact, and the chance to leave a lasting legacy, we’d love to hear from you.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
