Complaints handler Work, Jobs in Leeds (with Salaries)

Property Claims Handler
Integra Insurance Solutions Ltd —Leeds
- £28,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Complaints Handler
Skipton Building Society —Skipton
- £26,750 a year
- Full-time
- Annual leave
6d

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Property Claims Handler
Integra Insurance Solutions Ltd —Leeds
At least 2 years experience of UK insurance claims handling, (preference given to those with home insurance experience). Job Types: Full-time, Permanent.
£28,000 - £32,000 a year
Quick apply
Complaints Handler
Skipton Building Society —Skipton
Providing a seamless, professional and supportive experience for customers throughout the complaints journey. Colleague Mortgages and access to Skipton products…
£26,750 a year
6d

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Property Claims Handler

Integra Insurance Solutions Ltd
Leeds

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Health & wellbeing programme
Free flu jabs
Company pension
Company events
Private medical insurance
Paid volunteer time
Enhanced maternity leave
Life insurance

Qualifications

Customer service
GCSE
Supply chain
Clerical experience
Communication skills
Certificate in Insurance
Negotiation

Full job description

Integra Insurance Solutions Ltd are an MGA based in Leeds, West Yorkshire, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.

We have an exciting opportunity to join our Claims Team as a property Claims Handler. We are looking for candidates who can demonstrate the required competencies to fulfil the role requirements.

Monday to Friday 35 hours per week between 8am and 6pm (shift pattern)
A competitive salary commensurate with skills and experience
Central Leeds location
Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes

Please note: we will only consider applications if your location is a reasonable commute.

If you fulfil the following criteria and wish to apply, please submit an up-to-date CV. NB: Previous applicants need not apply.

The position holder's main role and principle responsibilities are:

To manage property claims from notification to settlement .
Assess, validate and settle claims under the terms of the insurance policy.
Manage customer interactions, liaise with suppliers and correspond with all parties involved in the claims process.
Demonstrate an excellent attitude to customer service and be prepared to manage claims from first notification through to settlement using initiative, attention to detail, negotiation skills, our technology platforms and supply chain support.
Prioritise and organise daily workload in conjunction with team requirements.
To register new claims, capturing accurate information and establishing the facts of each claim.
To review, validate and settle claims within designated authority levels and in line with service standards and claims procedures.
To instruct and liaise with claim suppliers to assist with claim validation and or/settlement where appropriate.
To review and action incoming correspondence within agreed service standards, communicating all decisions effectively and professionally.
To ensure the policyholder is advised of the correct policy cover, including when there is no cover in place.
To exercise file discipline ensuring accurate electronic claims notes, reserving and settlement calculations.
To ensure that any complaints are identified and actioned in accordance with the Company’s complaints procedure.
Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
Promote and support the delivery of good customer outcomes at all times.
Promote and demonstrate the Company Values and Culture.

Core competencies

Essential:

At least 2 years experience of UK insurance claims handling, (preference given to those with home insurance experience).
Commitment to delivering excellent customer service.
Proven verbal and written communication skills.
Ability to build business relationships with stakeholders involved in the claims process and negotiate effectively.
Ability to demonstrate attention to detail.
Organised and self-motivated.
IT literate.
Ability to work within agreed authority limits and to service levels.
Ability to be flexible during busy periods.
Ability to work as part of a team and contribute to the delivery of team targets and objectives

Desirable:

CII qualified or willing to study towards gaining professional qualifications.
GCSE’s or equivalent, in English and Mathematics.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Enhanced maternity leave
Free flu jabs
Health & wellbeing programme
Life insurance
Paid volunteer time
Private medical insurance

Ability to commute/relocate:

Leeds LS1 1BA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have at least two years of UK insurance claims handling experience?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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Property Claims Handler