computer science Work, Jobs in leeds (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
Graduate Data Analyst
City of Bradford Metropolitan District Council —Bradford
- £32,597 - £33,699 a year
- Temporary
- Doctoral degree
- Data analysis skills
- Master's degree
Senior BI Developer
BW Legal —Leeds
- From £46,000 a year
- Overtime
- SQL
- Continuous improvement
- Python
- Free parking
- Annual leave
Quick apply
13d
Data Analyst
Pharmacy2U —Leeds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Technical Graduate - Leeds 2026
CGI —Leeds
- Full-time
- Computer Science
- Engineering
- JavaScript
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Director
TPT Retirement Solutions —Leeds
- Computer Science
- IT
- Leadership
2d
Senior Data Scientist, Game Analytics
Rockstar Games —Leeds
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
IT Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
2d
Entry Level - Technical Advisory Consultant
Oakland —Leeds
- £28,000 a year
- Hybrid work
- Azure
- SQL
- Agile
- Annual leave
- Work from home
12d
Junior Business Systems Analyst
System C —Leeds
- Full-time
- Computer Science
- Salesforce
- Microsoft Office
14d
Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Azure
- ERP systems
- Analysis skills
Quick apply
16h
Software Developer
Cindercone Solutions Limited —Cross Gates
- Up to £60,000 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Systems Development Analyst
Ameresco —Leeds
- Full-time
- Computer Science
- SQL
- JavaScript
Software Engineer, Data Infrastructure & Acquisition - Leeds, United Kingdom
Speechify —Leeds
- Remote
- Doctoral degree
- Computer Science
- Master's degree
10d
IT Support Technician, Ops Tech Solutions (OTS)
Amazon UK Services Ltd. —Wakefield
- Full-time
- Computer Science
- Customer service
- Engineering
6d
.Net Developer
Nationwide Platforms —Leeds
- Azure
- Computer Science
- Analysis skills
- Annual leave
- Employee discount
14d
UI Designer
M3EU —Leeds
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
Software Engineer
SmartPandas —York
- £35,000 - £65,000 a year
- Full-time
- Computer Science
- Engineering
- Java
- Flexible schedule
Quick apply
Software Engineer
BigChange —Leeds
- Computer Science
- Engineering
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

computer science jobs in leeds

Service Desk Analyst - Tier I

Graduate Data Analyst

Senior BI Developer

Data Analyst

Technical Graduate - Leeds 2026

IT Desktop Support

IT Director

Senior Data Scientist, Game Analytics

IT Manager

Entry Level - Technical Advisory Consultant

Junior Business Systems Analyst

Software Engineer

Software Developer

Systems Development Analyst

Software Engineer, Data Infrastructure & Acquisition - Leeds, United Kingdom

IT Support Technician, Ops Tech Solutions (OTS)

.Net Developer

UI Designer

Software Engineer

Software Engineer

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