Customer relations manager Work, Jobs in Leeds (with Salaries)

Employee Relations Manager (HR)
Vintage Cash Cow —Morley
- £50,000 - £58,000 a year
- Full-time
- Human resources
- Communication skills
Quick apply
1d
Customer Relations Advisor
JDGYMS —Leeds
- Part-time
- Customer service
- Organisational skills
- IT
- Employee discount
- Gym membership
Quick apply
1d
Jet2.com Customer Operations Co-ordinator
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Communication skills
- Employee discount
FACEGYM - Studio Manager
FACEGYM Leeds —Leeds
- £35,000 - £40,000 a year
- Full-time
- Annual leave
Quick apply
9d
Fleet Regulations Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
7d
Communications Manager - Rolling Stock Programmes - 2 Year FTC
Northern Trains —Leeds
- £43,934 a year
- No degree
- IT
- Employee assistance programme
- Employee discount
8d
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
People Operations Director
RSM UK —Leeds
- Full-time
- Human resources
- Leadership
14h
People and Culture Advisor - 6 month FTC
Yorkshire Housing —Leeds
- £38,439.98 a year
- English
- Agile
- IT
- Annual leave
- Employee discount
5d
Product & Customer Support Officer
UK Coaching —Leeds
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Life insurance
Quick apply
8d
Facilities Manager
JLL —Leeds
- Weekend availability
- Laboratory experience
- Microsoft Office
- Administrative experience
Licensing and Compliance Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Temporary
- Microsoft Office
- Administrative experience
- Mentoring
- Annual leave
9d
National Site Manager - Covering the Southern Regions - Travelling Nationally
Portakabin —York
- £45,000 - £55,000 a year
- Call to connect
- Annual leave
Quick apply
Access and Participation Communications Producer
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
9d
Facilities Manager
NAB-Jones Lang LaSalle Services —Leeds
- Weekend availability
- Laboratory experience
- Microsoft Office
- Administrative experience
Quick apply
Retail Store Manager (Full-Time) - Leeds
New Balance —Leeds
- Weekend availability
- Remote
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Call Handler
EMED Group —Leeds
- £13.56 an hour
- Full-time
- Nursing home
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
External Relations Administrator (Admissions) (maternity cover)
University of York —University of York
- £28,778 - £32,080 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
13d
Operations Support Agent
FedEx EU —Leeds
- £14.02 an hour
- Full-time
- Customer service
Trainee Insolvency Administrator, Contentious
Begbies Traynor Group —Leeds
- Full-time
- Customer service
- Communication skills
- Employee discount

I want to receive the latest job alerts for customer relations manager in leeds

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Employee Relations Manager (HR)

Vintage Cash Cow -
Morley

Quick apply

Job details

Full-time
£50,000 - £58,000 a year
1 day ago

Qualifications

Human resources
Communication skills

Full job description

Description

About the team:

At Vintage Cash Cow, we believe people grow businesses. Our People Team is here to make that happen, bringing the strategy, tools, and support to help leaders unlock potential, build high-performing teams, and shape a culture that reflects who we are and where we're going.

From brilliant basics to big, bold ideas, we partner with the business every step of the way, making sure our people experience is consistent, fair, and genuinely great.

About the role:

This is a pivotal role in our People Team as we continue to scale. As our ER Manager, you’ll own the engine room of People, making sure our processes run smoothly, our employee experience is seamless, and our approach to employee relations is fair, consistent, and compliant with UK legislation.

You’ll be the go-to expert for employee relations, supporting leaders through complex situations with confidence and care. Alongside this, you’ll lead on HR operations ensuring our people processes, policies, and administration are efficient, compliant, and continuously improving.

This role is perfect for someone who thrives on bringing structure to pace, enjoys solving problems, and takes pride in getting the details right, while never losing sight of the bigger picture.

________________________________________________________________________________________________________

Getting Started…

Build strong relationships with leaders and managers across the business
Get under the skin of current people processes, policies, and systems
Understand key employee relations trends and current challenges
Identify quick wins to improve efficiency, consistency, and experience

Establishing Your Impact…

Take ownership of employee relations cases, ensuring a fair and consistent approach
Strengthen and streamline core HR processes (e.g. onboarding, lifecycle changes, documentation)
Support managers to confidently handle people matters
Use data and insights to spot trends, risks, and opportunities

Driving Excellence…

Lead continuous improvement of People operations and admin processes
Ensure policies and practices are clear, up to date, and aligned with our values
Create scalable, efficient ways of working as we grow
Act as a trusted partner on complex or sensitive people matters

Key Responsibilities

Key Goals & Objectives:

Deliver consistent, high-quality employee relations support across the business
Build efficient, scalable, and compliant People operations
Enhance the employee experience through strong processes and clear communication

Key Responsibilities:

Own and manage employee relations cases end-to-end, including disciplinaries, grievances, absence, and performance concerns
Provide expert guidance to managers, ensuring fair, consistent, and legally compliant outcomes
Lead and continuously improve HR administration processes across the employee lifecycle
Maintain and evolve HR policies, ensuring they are practical, compliant, and aligned with company values
Oversee and optimise People systems and data accuracy
Use people data to identify trends (e.g. ER cases, absence, attrition) and recommend actions
Support audits, reporting, and compliance requirements
Collaborate with People Partners, Talent, and L&D to ensure a joined-up people experience
Identify opportunities to automate, simplify, and improve how we work

Skills, Knowledge and Expertise

Essential Skills & Experience:

Proven experience in an HR Operations, Employee Relations, or similar role
Strong working knowledge of UK employment law and HR best practice
Confident managing complex and sensitive employee relations cases
Highly organised, with strong attention to detail and process improvement mindset
Comfortable working in a fast-paced, evolving environment
Excellent communication skills—you can balance empathy with clarity and credibility
Data-literate, with the ability to use insights to inform decisions
Experience with HR systems and managing employee data
CIPD Level 5 (or equivalent)

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

Quick apply

Refine Your Search

customer relations manager jobs in leeds

Employee Relations Manager (HR)

Customer Relations Advisor

Jet2.com Customer Operations Co-ordinator

FACEGYM - Studio Manager

Fleet Regulations Officer

Communications Manager - Rolling Stock Programmes - 2 Year FTC

Customer Specialist

People Operations Director

People and Culture Advisor - 6 month FTC

Product & Customer Support Officer

Facilities Manager

Licensing and Compliance Officer

National Site Manager - Covering the Southern Regions - Travelling Nationally

Access and Participation Communications Producer

Facilities Manager

Retail Store Manager (Full-Time) - Leeds

Call Handler

External Relations Administrator (Admissions) (maternity cover)

Operations Support Agent

Trainee Insolvency Administrator, Contentious

I want to receive the latest job alerts for customer relations manager in leeds

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

About Vintage.com

Jobseeker tools

Employer Tools

Browse

Stay Connected