Helpdesk manager Work, Jobs in Leeds (with Salaries)

Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
14d
Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
- £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
7d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Facilities Co-Ordinator
Mitie —Castleford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Area Site Technician - Leeds / M1 Corridor
City Facilities Management (UK) —Leeds
- £39,825.03 a year
- Overtime
- Maintenance
- Driving
- Employee discount
1d
FM Manager
ISS Facility Services —Leeds
- Management
- Communication skills
Quick apply
3d
Compliance & Planning Coordinator
Equans —Wakefield
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
3d
Private Banker
HSBC Global Services Limited —Leeds
- Full-time
- Travel
- Communication skills
- Banking
10d
Senior Accounts Payable Administrator
RPG1 Management Ltd —Harrogate
- £30,000 - £35,000 a year
- QuickBooks
- In-person
- Communication skills
- Life insurance
Quick apply
13d
Helpdesk Advisor
CBRE —Leeds
- Part-time
Business Development Director, Receivables Finance & Working Capital
HSBC Global Services Limited —Leeds
- Full-time
- Hybrid work
- Business development
- Communication skills
8d
Site manager
Mitie —Leeds
- £15.50 an hour
- Full-time
- School
10d
Maintenance Operative
Adel Square —Adel
- Full-time
Quick apply
14d
HR Coordinator
Altrad —Goldthorpe
- Microsoft Office
- Administrative experience
- Human resources
- Employee assistance programme
Quick apply
10d
Estates Compliance and Projects Administrator
Orchard Care Homes —Harrogate
- £12.80 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
Electrical Engineer
CBRE —Bradford
- Full-time
- Customer service
- HVAC
- Communication skills

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Senior Microsoft 365 & Cloud Engineer
QLine IT —Leeds
You must hold, or be able to obtain, a clean Enhanced DBS check. Must hold, or be able to obtain, a clean Enhanced DBS check. Free parking / on-site parking.
£35,000 a year
Quick apply
7d
Senior Microsoft 365 Engineer
NewDay —Leeds
Implement and support Conditional Access policies and device-based access controls. Support identity and access management across Active Directory, Microsoft…
7d

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helpdesk manager jobs near leeds

Helpdesk Lead

CBRE -
Leeds

Apply Now

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
GCSE
Continuous improvement
Organisational skills
Leadership
Communication skills
Time management

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Helpdesk Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team
Responsible for first line management of a small team of Helpdesk Advisors, ensuring calls are processed accurately and in a timely manner , in line with defined process . Ensure the Team are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan .

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities
Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit.
Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.
Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.
Evaluate, review and implement continuous improvement process changes.
Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.
Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.
To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance , ensuring that identified criteria are escalated in accordance with procedures.
Establish and maintain excellent customer relationships and develop confidence in our systems and processes.
Ensure compliance with all CBRE policies, procedures and directives.
Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

Analytical and decision-making skills
Coaching and development of individuals/ team
Managing multiple priorities and Key Performance Indicators ( KPI ) in a face-paced work environment
Building strong relationships and influencing decisions
Understand People Management & Leadership
Advanced computers skills in Microsoft Word & Excel
Excellent communication (written & verbal) skills at all levels
Ability to lead a team in a rapidly changing environment
Customer focused and responsive attitude
Ability to deliver exceptional customer service to both internal and external customers
Must demonstrate a strong sense of customer focus
Excellent verbal and written communication skills

PERSON SPECIFICATION
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Higher educational qualifications to A’ level/ HNC /D or degree would be beneficial or equivalent.
Committed to service delivery excellence
Honest and Reliable
Confidential and discrete approach
Calm manner and able to work under pressure dealing with conflicting priorities
Self-motivated and systematic
Results/task orientated
Attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Confident
Ability to work as part of team and individually

Apply Now

Refine Your Search

helpdesk manager jobs in leeds

Helpdesk Lead

Senior Microsoft 365 & Cloud Engineer

1st/2nd Line IT Support - £27,000-£34,000

Facilities Co-Ordinator

Area Site Technician - Leeds / M1 Corridor

FM Manager

Compliance & Planning Coordinator

Private Banker

Senior Accounts Payable Administrator

Helpdesk Advisor

Business Development Director, Receivables Finance & Working Capital

Site manager

Maintenance Operative

HR Coordinator

Estates Compliance and Projects Administrator

Electrical Engineer

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